The Unscripted Agent: 6 Tips for Dynamic Conversations

By Edify

Read these six tips on how you can empower agents with a script and still enable them to personalize every conversation.

Machines + Humans: The Next Chapter

By Kendal Rodgers

Discover how machine learning can help streamline customer-facing interactions in the contact center, support internal...

Summer Demo Days: Connecting Businesses with Customers

By Kendal Rodgers

In our first Summer Demo Days session, Edify cloud solutions expert CJ Osisioma dives into how Huddle ML connects...

COVID-19 Impact: Recalibrating Human & AI Roles

By Kendal Rodgers

Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...

It's The Customer's World. We Just Live In It.

By Edify

It’s time for brands to catch up with what their customers need, want, and deserve. We explore the differences between...

Contact Center 2025: A Roadmap

By Kendal Rodgers

Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...