A Study of Customer and Employee Experience by CRM Media & Unisphere Research

By Edify

A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...

One Window, One Screen: The Path to Agent Productivity

By Edify

Leaders are changing the way they measure contact center performance – starting with what agent productivity means...

Speaking to Digital Natives in Their Own Language

By Edify

Brands must optimize their customer and employee experience to deliver first-class service to a new generation of...

Edify and Chrome OS: Banish Legacy Contact Center Compexity Forever

By Edify

Together, Edify and Chrome OS deliver a one-window one-screen contact center solution that makes business...