The Unscripted Agent: 6 Tips for Dynamic Conversations

By Edify

Read these six tips on how you can empower agents with a script and still enable them to personalize every conversation.

Machines + Humans: The Next Chapter

By Kendal Rodgers

Discover how machine learning can help streamline customer-facing interactions in the contact center, support internal...

Managing a Remote Workforce

By Kendal Rodgers

Effectively managing a remote workforce requires a fresh mindset, a shift in management style, trust, and the right...

It's The Customer's World. We Just Live In It.

By Edify

It’s time for brands to catch up with what their customers need, want, and deserve. We explore the differences between...