Bots + Humans Work Together for a Better Customer Experience
Summer Demo Days is showcasing Edify Huddle live, all summer long, in a casual, booth-style format. Tune in for a no-commitment look at what’s out there, to learn about the features that matter most to you, and to ask the experts your most pressing questions -- all in just 30 minutes. Join us on Tuesdays at 2 pm ET from your favorite sunny spot.
In this session, cloud solutions expert CJ Osisioma dives into how the Edify platform's built-in intelligent bot, Hammond, works together with your agents to give customers everything they want and nothing they don’t. Watch the replay to see how Hammond assists customers by providing self-service options first, enables seamless transitions from automated assistance to live assistance when and if it's time, and makes agents' lives easier by alerting them on what to do next. One system connects everyone - customers, bots, and agents blend perfectly together.
11:00 am PT / 2:00 pm ET