THE SELF-SERVICE REVOLUTION: BOTS + HUMANS WORKING TOGETHER FOR 24/7 ASSISTANCE
In our third session of Summer Demo Days, cloud solutions expert Andrew showcases how bots and humans can work together to improve the customer and employee experience. Our machine learning-powered bot provides instant self-service to customers across all channels at all hours. And, with embedded sentiment analysis and Natural Language Understanding (NLU), our bot automatically transfers customers to a live agent. Watch the replay to see it in action.
Tuesday, July 27, 2021
11:00 am PT / 2:00 pm ET