Summer Demo Days: The Self-Service Revolution

Jul 27, 2021 4:27:56 PM

THE SELF-SERVICE REVOLUTION: BOTS + HUMANS WORKING TOGETHER FOR 24/7 ASSISTANCE

In our third session of Summer Demo Days, cloud solutions expert Andrew showcases how bots and humans can work together to improve the customer and employee experience. Our machine learning-powered bot provides instant self-service to customers across all channels at all hours. And, with embedded sentiment analysis and Natural Language Understanding (NLU), our bot automatically transfers customers to a live agent. Watch the replay to see it in action.

Summer Demo Days 2021 - Session 3 - July 27 (1)

 

Originally aired:

Tuesday, July 27, 2021

11:00 am PT / 2:00 pm ET

Topics: Machine Learning ChatBot CCaaS NLU Cloud Contact Center contact center solution Cloud Contact Center Software summer demo days

Kendal Rodgers

Written by Kendal Rodgers

Kendal is the Marketing Manager at Edify and has been writing and curating content most of her professional career. She’s passionate about working with start-ups and sharing life experiences through storytelling. Kendal earned her B.S. in Marketing and International Studies from the IU Kelley School of Business.

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