REPORTing & ANALYTICS: MAKE SMARTER DECISIONS IN REAL-TIME
In our sixth - and very last - session of Summer Demo Days, cloud solutions expert Andrew dives into how built-in reporting and analytics capabilities help contact center leaders make smarter decisions by actively applying real-time data to improve the CX. Watch the replay to see Edify's reporting features, how to monitor agents from anywhere to coach, train, and flag issues instantly, how to build custom dashboards, and more.
If you're ready to discuss the benefits of enhanced reporting and analytics capabilities for your contact center, don't hesitate to reach out for a consultation. We're here to help!
Tuesday, August 17, 2021
11:00 am PT / 2:00 pm ET