Make Customer service personal again: how dynamic scripting powers better conversations
In our fifth session of Summer Demo Days, cloud solutions expert Shelby dives into how dynamic scripting helps ensure that agents cover key points, have the fluidity to personalize every interaction, and handle unexpected detours. Watch the replay to see how to build out scripts that update in real-time via drag-and-drop Workflows, leverage Robotic Process Automation (RPA) to deliver the customized interactions that today’s customers demand, and much more.
If you're ready to explore implementing dynamic scripts in your contact center to make your agents' lives easier and make conversations flow more naturally for customers, reach out for a consultation.
Originally aired:
Tuesday, August 10, 2021
11:00 am PT / 2:00 pm ET
