Summer Demo Days: The Truth About a No-code Interface
Cloud solutions expert CJ Osisioma shows how Edify's drag-and-drop workflows tool intelligently routes customers for...
Cloud solutions expert CJ Osisioma shows how Edify's drag-and-drop workflows tool intelligently routes customers for...
Discover how machine learning can help streamline customer-facing interactions in the contact center, support internal...
Cloud solutions expert CJ Osisioma shows how Edify's intelligent bot, Hammond, works together with agents to help...
Discover the do's and don’t’s of utilizing self-service in the contact center and find out how to succeed in the new CX...
In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...
It's no secret that the customer experience you deliver can win you lifelong customers, or lose them forever. What are...
This demo shows how the Edify platform makes it easy to get new agents up and running in 60 minutes or less (with...
Watch how the Edify platform connects employees with each other with its built-in unified communications, helping...
Effectively managing a remote workforce requires a fresh mindset, a shift in management style, trust, and the right...
In our first Summer Demo Days session, Edify cloud solutions expert CJ Osisioma dives into how Huddle ML connects...
Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...
DMG Consulting reports on why it’s time to reimagine the potential of contact centers and to update call center KPIs.
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