Machines + Humans: The Next Chapter

Aug 13, 2020 11:30:00 AM

Bots and Humans for Customer Service

Machine learning has the potential to power sweeping changes in the way we interact with each other and with customers, that is, if we can open our minds and our tech stacks. Businesses who don't scale machine learning (ML) risk going out of business entirely, making the stakes for getting it right in the contact center extremely high. Dive into this paper to discover:

  • How smart machines can best help your workforce and your customers
  • Why self-service, when done correctly, leads to a seamless CX
  • How to leverage ML behind-the-scenes in your contact center
  • Steps to implementing ML and putting it to work across your organization
  • Why machines + humans is the best combination

Machine learning can help streamline customer-facing interactions in the contact center, internal processes, and so much more. Find out how to best leverage this technology to deliver the effortless experience your agents deserve and your customers expect.

Kendal Rodgers

Written by Kendal Rodgers

Kendal is the Marketing Manager at Edify and has been writing and curating content most of her professional career. She’s passionate about working with start-ups and sharing life experiences through storytelling. Kendal earned her B.S. in Marketing and International Studies from the IU Kelley School of Business.