Machine Learning in the Contact Center

Feb 21, 2020 9:49:28 AM

Evolving self-service technologies and leveraging the vast capabilities and benefits that machine learning can bring should be part of every customer experience strategy, starting now. See four steps you can take right now with machine learning to transform and elevate the customer experience you deliver.

Machine Learning in the Contact Center

Is machine learning a critical component of your CX strategy? If it's not, it should be! Read on to find out more about machine learning in the contact center, detailing ways you can better engage with your customers, provide top-notch service, and create a memorable experience every time. 

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Candace Sheitelman

Written by Candace Sheitelman

Candace Sheitelman brings more than two decades of marketing expertise to Edify, much of it focused on CX and the contact center. She's responsible for Edify's go-to-market strategy and execution. Sheitelman previously ran her own marketing communications firm and global marketing at Aspect. She earned her B.S. in Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University.