How to Keep Customers and Employees Engaged During a Pandemic

Sep 16, 2020 12:43:39 PM

Whether it's working from home, curbside pickup, or wearing a mask in a store or restaurant, things are definitely different in the COVID-19 world. Now that companies and customers are settling into what has become the "new normal," how do we keep business momentum moving? The pandemic has heightened expectations for both customer experience and employee experience, so companies must be doubly focused on keeping these important constituents happy.

Watch Edify CMO Candace Sheitelman and customer experience speaker and coach Dan Gingiss as they discuss simple and effective ways to keep customers and employees engaged with your business and remaining loyal for years to come. 

HubSpot Video

 

Originally aired:

Tuesday, September 15, 2020

11:00 am PT / 2:00 pm ET