Customer expectations are changing. Improvements in technology are driving new and higher expectations for how companies deliver their services and interact with customers. GoShare recently asked business owners and experts if they felt customer expectations were rising, and how they were adjusting to this new norm.
"The agent should know who they are, when they called or texted last, what their issue was — and don’t even think about asking the same question twice. Customers have the spending power and receiving this type of service shouldn’t be hard." - Cameron Weeks