For more than 50 years, Frost & Sullivan has been developing growth strategies for top companies and advising businesses across the globe on disruptive technologies, megatrends, breakthrough best practices, changing customer dynamics, and more. In this excerpt of Contact Center Buyers Guide, their analysts cover the biggest forces affecting the cloud contact center market.
Get the report to find out:
- Which trends are accelerating now due to WFH agents
- Why the blending of unified communications and the contact center will continue to take precedence
- Their unbiased take on Edify's background, the company, and our solution
- Where Edify's strengths lie - and where concerns exist, too
- Clear recommendations and advice on overcoming tough challenges in today's market