Frost & Sullivan Contact Center Buyers Guide 2021: Edify

Dec 7, 2021 11:42:38 AM


Screen Shot 2021-12-07 at 10.10.10 AMFor more than 50 years, Frost & Sullivan has been developing growth strategies for top companies and advising businesses across the globe on disruptive technologies, megatrends, breakthrough best practices, changing customer dynamics, emerging economies, and more. In this excerpt of Contact Center Buyers Guide, North America, 2021, their analysts cover the biggest forces affecting the cloud contact center market. They discuss which trends are accelerating now due to work-at-home agents, highlight the blending of unified communications and the contact center, as well as forecast which technologies will continue to take precedence into 2024 and beyond.

Read their take on Edify's background, the challenges Edify Huddle CX was built to solve, and current company performance. Learn about our solution, its notable features, Machine Learning capabilities, usage-based pricing model, and more. Find out where Edify's strengths lie--and where concerns exist, too.

Companies want clear recommendations, along with advice on how to overcome tough business challenges in today's market. Enhance your decision-making and discover if Edify is the right solution for your business with this latest report.

Kendal Rodgers

Written by Kendal Rodgers

Kendal is the Marketing Manager at Edify and has been writing and curating content most of her professional career. She’s passionate about working with start-ups and sharing life experiences through storytelling. Kendal earned her B.S. in Marketing and International Studies from the IU Kelley School of Business.