We realize right off the bat the word ‘revolutionize’ may seem excessive in a headline about contact center software, but we can’t think of a better word to describe the solution we just witnessed from Edify... It has taken the complexity of the contact center and smashed it with a rock, and then took the rock and broke apart the way we used to pay for contact center solutions.
"Cameron calls it Business Communications as a Service, or BCaaS. We call it digital transformation and the future of work. There is no reason it can’t be all three at once." - Rich Tehrani