COVID-19 Impact: Recalibrating Human & AI Roles

Jul 22, 2020 1:57:16 PM

Edify Contact Center PipelineWe are still watching COVID-19's impact on the world unfold, and the questions are endless. As contact centers navigate a near- and long-term recovery, which AI-powered support tools will add the most value to customer and employee experience? What does the transition to the “new normal” entail for contact center operations? 

Contact Center Pipeline magazine Editorial Director Susan Hash explores the acceleration of AI automation adoption and its impact on contact center agents in the post-COVID world, among other things - like how to make the concepts of agility and resiliency a reality.

Industry experts from Edify, Verint, Calabrio, Alamo Cloud Solutions, Televerde, Saddletree Research, and ASAPP share their views of the post-pandemic contact center environment. See what they have to say in the June 2020 issue. 

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Kendal Rodgers

Written by Kendal Rodgers

Kendal is the Marketing Manager at Edify and has been writing and curating content most of her professional career. She’s passionate about working with start-ups and sharing life experiences through storytelling. Kendal earned her B.S. in Marketing and International Studies from the IU Kelley School of Business.