Contact Center 2025: A Roadmap

Dec 6, 2019 10:59:23 AM

 
Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact the contact center. Roundtable guests include Cameron Weeks from Edify, Jim Lyoob from ETech, Ted Hunting from Bright Pattern, and Allison O'Holleran from Helpshift. This lively and educational discussion covers everything from AI to CX metrics to analytics, providing a snapshot into how emerging concepts, trends, technologies and best practices will transform the way we engage with customers.
 
WATCH THE REPLAY
 
Originally aired:
December 3-4, 2019
Kendal Rodgers

Written by Kendal Rodgers

Kendal is the Marketing Manager at Edify and has been writing and curating content most of her professional career. She’s passionate about working with start-ups and sharing life experiences through storytelling. Kendal earned her B.S. in Marketing and International Studies from the IU Kelley School of Business.