DMG Consulting LLC is a leading independent research, advisory, and consulting firm specializing in contact centers, back-office, and real-time analytics. DMG provides insight and strategic guidance and tactical advice to end-users, vendors, and the financial community. Each year, DMG devotes more than 10,000 hours to producing primary research on IT sectors, including workforce optimization (quality management/liability recording), workforce management, performance management, knowledge management, speech analytics, desktop analytics, robotic process automation, text analytics, customer journey analytics, surveying/voice of the customer, voice biometrics, cloud-based contact center infrastructure, dialing, intelligent virtual agents, interactive voice response systems and proactive customer care.