Cloud-Based Contact Center Infrastructure Product and Market Report

Jan 6, 2021 8:45:00 AM

On an annual basis, DMG Consulting conducts independent customer satisfaction surveys to measure end-user satisfaction with vendors and their products, as well as their service, support, professional services, training and innovation. These analyses provide great insights into general market trends and end-user issues and concerns, while also highlighting whether or not vendors are in fact delivering on the benefits and promises that they’ve made. See how Edify stacked up against the competition in the 2020-21 report. 


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DMG Consulting

Written by DMG Consulting

DMG Consulting LLC is a leading independent research, advisory, and consulting firm specializing in contact centers, back-office, and real-time analytics. DMG provides insight and strategic guidance and tactical advice to end-users, vendors, and the financial community. Each year, DMG devotes more than 10,000 hours to producing primary research on IT sectors, including workforce optimization (quality management/liability recording), workforce management, performance management, knowledge management, speech analytics, desktop analytics, robotic process automation, text analytics, customer journey analytics, surveying/voice of the customer, voice biometrics, cloud-based contact center infrastructure, dialing, intelligent virtual agents, interactive voice response systems and proactive customer care.