BCaaS Powers Fast and Flexible AI Powered Communications

Nov 7, 2019 9:33:39 AM

Business Communications as a Service Powers Fast and Flexible AI Powered Communications
A Frost & Sullivan Companies to Watch Excerpt
This excerpt of Companies to Watch by Frost & Sullivan was researched and written by Nancy Jamison, Principal Analyst of Digital Transformation. Learn about the market challenge Edify was built to solve, the company background, read in-depth about the Edify Huddle platform, its most notable features, and more.
Nancy Jamison is a Principal Analyst at Frost & Sullivan with more than 30 years of experience, spanning product marketing and management, market analysis and strategic consulting, with a focus on Contact Center and Speech Technologies. Particular expertise in: supply and demand-side quantitative market research and analysis, product management, marketing, pricing and competitive analysis, new market expansion strategies, and partner development programs for vendors.

In addition, she has 13 years of experience in a major contact center vendor’s product management and marketing department, contact routing infrastructure and applications, IVR/Speech self-service, Speech Technologies, social customer care, and multi-channel and proactive customer care.

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