Frost & Sullivan Contact Center Buyers Guide 2020: Edify

By Kendal Rodgers

This Frost & Sullivan buyers guide will enhance your decision making and help you discover if Edify Huddle may be the...

How to Keep Customers and Employees Engaged During a Pandemic

By Kendal Rodgers

Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...

Summer Demo Days: Playing Nice with Others

By Kendal Rodgers

See why technologies must play nicely with one another, as well as how to enhance and customize apps and communication...

Summer Demo Days: The Truth About a No-code Interface

By Kendal Rodgers

Cloud solutions expert CJ Osisioma shows how Edify's drag-and-drop workflows tool intelligently routes customers for...

Machines + Humans: The Next Chapter

By Kendal Rodgers

Discover how machine learning can help streamline customer-facing interactions in the contact center, support internal...

Summer Demo Days: Bots + Humans Work Together

By Kendal Rodgers

Cloud solutions expert CJ Osisioma shows how Edify's intelligent bot, Hammond, works together with agents to help...

5 Ways to Start Improving your CX Right Now

By Kendal Rodgers

What are you doing to make customers fall in love with you? We put together 5 things you can start doing today!

Summer Demo Days: Setting Up Agents & Taking Calls

By Kendal Rodgers

This demo shows how the Edify platform makes it easy to get new agents up and running in 60 minutes or less (with...

Summer Demo Days: Connecting Employees with Each Other

By Kendal Rodgers

Watch how the Edify platform connects employees with each other with its built-in unified communications, helping...

Managing a Remote Workforce

By Kendal Rodgers

Effectively managing a remote workforce requires a fresh mindset, a shift in management style, trust, and the right...

Summer Demo Days: Connecting Businesses with Customers

By Kendal Rodgers

In our first Summer Demo Days session, Edify cloud solutions expert CJ Osisioma dives into how Huddle ML connects...

COVID-19 Impact: Recalibrating Human & AI Roles

By Kendal Rodgers

Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...