Creating a Policy Statement for Remote Agents

By Kendal Rodgers

Create a robust policy statement for remote agents to spell out the responsibilities of your company and contact center...

Summer Demo Days: Reporting and Analytics

By Kendal Rodgers

Watch this 30-minute replay to see how built-in reporting & analytics capabilities help contact center leaders make...

Summer Demo Days: Dynamic Scripting

By Kendal Rodgers

Watch this 30-minute webinar replay to see how dynamic scripting powers better conversations and makes customer service...

Summer Demo Days: A No-Code Interface

By Kendal Rodgers

Our fourth session of Summer Demo Days shows what a no-code interface really means, how Workflows replaces IVR/IVA/RPA...

Summer Demo Days: The Self-Service Revolution

By Kendal Rodgers

Our third session of Summer Demo Days showcases how bots and humans can work together to improve the customer and...

Summer Demo Days: Connecting Employees with Each Other

By Kendal Rodgers

Our second Summer Demo Days session showcases how Edify connects employees with each other via built-in Unified...

Summer Demo Days: Connecting Businesses with Customers

By Kendal Rodgers

Our first session of Summer Demo Days shows how Edify connects business with customers to be the last contact center...

Cloud vs. Multi-Cloud vs. On-Premises: A Deep Dive

By Kendal Rodgers

Read our latest guide to explore moving your contact center to the cloud, why on-premises solutions no longer serve us...

Edify on The CX Experience

By Kendal Rodgers

Edify and Cloudlinx team up for a discussion on The CX Experience podcast. Hear about the CCaaS industry, trends, and...

Three Ways to Make Omnichannel Support a Reality

By Kendal Rodgers

Providing omnichannel customer support is no longer optional. Here are three ways to deliver stellar service across all...

2021 Megatrends in Customer Experience with Destination CRM

By Kendal Rodgers

Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...

Edify for Disaster Recovery

By Kendal Rodgers

Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...