One Window, One Screen: The Path to Agent Productivity

By Edify

Leaders are changing the way they measure contact center performance – starting with what agent productivity means...

How to Keep Customers and Employees Engaged During a Pandemic

By Edify

Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...

Creating a Policy Statement for Remote Agents

By Edify

Create a robust policy statement for remote agents to spell out the responsibilities of your company and contact center...

Cloud vs. Multi-Cloud vs. On-Premises: A Deep Dive

By Edify

Read our latest guide to explore moving your contact center to the cloud, why on-premises solutions no longer serve us...

The Ideal Cloud-Based Contact Center Platform

By Edify

There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...

Edify on The CX Experience

By Edify

Edify and Cloudlinx team up for a discussion on The CX Experience podcast. Hear about the CCaaS industry, trends, and...

Three Ways to Make Omnichannel Support a Reality

By Edify

Providing omnichannel customer support is no longer optional. Here are three ways to deliver stellar service across all...

Edify for Disaster Recovery

By Edify

Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...

2021 Megatrends in Customer Experience with Destination CRM

By Edify

Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...

The Premier Partner Experience

By Edify

Tune in to learn about the industry's best partner program and see a live demo of Edify Huddle, the industry's only...

Connected Customer Journeys

By Edify

Watch industry analyst Mila D’Antonio of Omdia discusses delivering continuity of experience no matter when, where, and...

Frost & Sullivan Contact Center Buyers Guide 2020: Edify

By Edify

This Frost & Sullivan buyers guide will enhance your decision making and help you discover if Edify Huddle may be the...