One Window, One Screen: The Path to Agent Productivity
Leaders are changing the way they measure contact center performance – starting with what agent productivity means...
By Edify
Leaders are changing the way they measure contact center performance – starting with what agent productivity means...
By Edify
Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...
By Edify
Create a robust policy statement for remote agents to spell out the responsibilities of your company and contact center...
By Edify
Read our latest guide to explore moving your contact center to the cloud, why on-premises solutions no longer serve us...
By Edify
There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...
By Edify
Edify and Cloudlinx team up for a discussion on The CX Experience podcast. Hear about the CCaaS industry, trends, and...
By Edify
Providing omnichannel customer support is no longer optional. Here are three ways to deliver stellar service across all...
By Edify
Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...
By Edify
Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...
By Edify
Tune in to learn about the industry's best partner program and see a live demo of Edify Huddle, the industry's only...
By Edify
Watch industry analyst Mila D’Antonio of Omdia discusses delivering continuity of experience no matter when, where, and...
By Edify
This Frost & Sullivan buyers guide will enhance your decision making and help you discover if Edify Huddle may be the...
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