Nine Ways Edify Changes Everything

By Candace Sheitelman

From our multi-cloud architecture to a genius no-code interface, find out 9 ways the Edify solution is different from...

The Urgency of Machine Learning in the Customer Experience

By Candace Sheitelman

Discover the do's and don’t’s of utilizing self-service in the contact center and find out how to succeed in the new CX...

The Changing Customer Journey

By Candace Sheitelman

In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...

Machine Learning in the Contact Center

By Candace Sheitelman

Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.