Edify on The CX Experience

By Kendal Rodgers

Edify and Cloudlinx team up for a discussion on The CX Experience podcast. Hear about the CCaaS industry, trends, and...

Three Ways to Make Omnichannel Support a Reality

By Kendal Rodgers

Providing omnichannel customer support is no longer optional. Here are three ways to deliver stellar service across all...

Nine Ways Edify Changes Everything

By Candace Sheitelman

From our multi-cloud architecture to a genius no-code interface, find out 9 ways the Edify solution is different from...

2021 Megatrends in Customer Experience with Destination CRM

By Kendal Rodgers

Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...

Cloud-Based Contact Center Infrastructure Product and Market Report

By DMG Consulting

DMG's 2021 report measures end-user satisfaction with cloud-based contact center vendors and their products. See how...

Edify for Disaster Recovery

By Kendal Rodgers

Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...

Why Make the Switch to Edify

By Edify

Why Edify? It's simple. We built a platform that gives your business everything it needs to communicate both internally...

The Unscripted Agent: 6 Tips for Dynamic Conversations

By Edify

Read these six tips on how you can empower agents with a script and still enable them to personalize every conversation.

Frost & Sullivan Contact Center Buyers Guide 2020: Edify

By Kendal Rodgers

This Frost & Sullivan buyers guide will enhance your decision making and help you discover if Edify Huddle may be the...

Is it time to move your telephony to the cloud?

By Kay Phelps

Are you ready to give your employees all they need and more? These five questions will help you decide whether it’s...

How to Keep Customers and Employees Engaged During a Pandemic

By Kendal Rodgers

Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...

Summer Demo Days: Playing Nice with Others

By Kendal Rodgers

See why technologies must play nicely with one another, as well as how to enhance and customize apps and communication...

Summer Demo Days: The Truth About a No-code Interface

By Kendal Rodgers

Cloud solutions expert CJ Osisioma shows how Edify's drag-and-drop workflows tool intelligently routes customers for...

Machines + Humans: The Next Chapter

By Kendal Rodgers

Discover how machine learning can help streamline customer-facing interactions in the contact center, support internal...

Summer Demo Days: Bots + Humans Work Together

By Kendal Rodgers

Cloud solutions expert CJ Osisioma shows how Edify's intelligent bot, Hammond, works together with agents to help...

The Urgency of Machine Learning in the Customer Experience

By Candace Sheitelman

Discover the do's and don’t’s of utilizing self-service in the contact center and find out how to succeed in the new CX...

The Changing Customer Journey

By Candace Sheitelman

In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...

5 Ways to Start Improving your CX Right Now

By Kendal Rodgers

It's no secret that the customer experience you deliver can win you lifelong customers, or lose them forever. What are...

Summer Demo Days: Setting Up Agents & Taking Calls

By Kendal Rodgers

This demo shows how the Edify platform makes it easy to get new agents up and running in 60 minutes or less (with...

Summer Demo Days: Connecting Employees with Each Other

By Kendal Rodgers

Watch how the Edify platform connects employees with each other with its built-in unified communications, helping...

Managing a Remote Workforce

By Kendal Rodgers

Effectively managing a remote workforce requires a fresh mindset, a shift in management style, trust, and the right...

Summer Demo Days: Connecting Businesses with Customers

By Kendal Rodgers

In our first Summer Demo Days session, Edify cloud solutions expert CJ Osisioma dives into how Huddle ML connects...

COVID-19 Impact: Recalibrating Human & AI Roles

By Kendal Rodgers

Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...

Contact Center KPIs for the Post-COVID-19 Era

By DMG Consulting

DMG Consulting reports on why it’s time to reimagine the potential of contact centers and to update call center KPIs.

The Experience Maker: Episode #20 with Cameron Weeks

By Kendal Rodgers

Dan Gingiss and Edify CEO Cameron Weeks chat about the current state of customer service, the technology, the tools...

For Partners: Sell More Contact Center Software

By Kendal Rodgers

Learn more about CCaaS technology, why it’s truly the foundation of every business, what robust solutions must have,...

Edify Huddle Product Brochure

By Edify

Our product brochure contains everything you need to know about Edify Huddle, including features, benefits, and our...

It's The Customer's World. We Just Live In It.

By Edify

It’s time for brands to catch up with what their customers need, want, and deserve. We explore the differences between...

Connected Customer Journeys

By Kendal Rodgers

Watch industry analyst Mila D’Antonio of Omdia discusses delivering continuity of experience no matter when, where, and...

The Ideal Cloud-Based Contact Center Platform

By Kendal Rodgers

There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...

The Premier Partner Experience

By Kendal Rodgers

Tune in to learn about the industry's best partner program and see a live demo of Edify Huddle, the industry's only...

Working from Home: The Compliance & Operations Checklist

By Edify

Ensure you've covered all your bases before sending teams to work from home with our compliance and operations...

Working from Home: The Checklist

By Edify

The shift to working remotely and from home can be a big adjustment for teams. Here's our checklist for preparing to...

Machine Learning in the Contact Center

By Candace Sheitelman

Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.

Megatrends 2020 Webinar

By Kendal Rodgers

Destination CRM's Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies webinar replay is...

Improving the Agent Experience

By Kendal Rodgers

Contact Center Pipeline's Susan Hash breaks down the importance of investing in agents to meet the needs of their...

Contact Center 2025: A Roadmap

By Kendal Rodgers

Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...

Happy Thanksgiving from Edify

By Edify

Wishing everyone a happy and healthy Thanksgiving from the team at Edify.

Live Demo of Edify Huddle

By Kendal Rodgers

Need to solve customer issues faster and more completely? Curious how to get from multichannel to omnichannel? If...

BCaaS Powers Fast and Flexible AI Powered Communications

By Edify

Frost & Sullivan features Edify in this excerpt of Companies to Watch.

Why Omnichannel, Why Now

By Cameron Weeks

Edify co-founder and CEO Cameron Weeks presents on how true omnichannel functionality reduces customer effort and...

Customer Support Transformation

By Kendal Rodgers

Listen to a lively and educational discussion, hosted by destination CRM, on the top trends driving customer support.

Cloud-Based Contact Center Selection Decision Framework

By DMG Consulting

Most companies putting contact center in the cloud is the way to go. These steps can help you achieve successful...

The Ideal Contact Center Solution

By Donna Fluss

What is the perfect contact center solution? Companies want a solution that's omnichannel, easy to provision, set up,...

Edify Labs Revolutionizes the Contact Center

By Edify

Revolutionizing the contact center.

How Technology is Driving Rising Customer Expectations

By Edify

Dealing with changing customer expectations.

Industry Perspectives - Edify

By Edify

Customer Contact Week recently interviewed Edify on the top challenges and future advancements in the industry. Edify...

On the Radar with Edify

By Mila D’Antonio

Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...