One Window, One Screen: The Path to Agent Productivity
Leaders are changing the way they measure contact center performance – starting with what agent productivity means...
By Edify
Leaders are changing the way they measure contact center performance – starting with what agent productivity means...
By Edify
Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...
By Edify
Create a robust policy statement for remote agents to spell out the responsibilities of your company and contact center...
By Edify
Read our latest guide to explore moving your contact center to the cloud, why on-premises solutions no longer serve us...
By Edify
There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...
By Edify
Edify and Cloudlinx team up for a discussion on The CX Experience podcast. Hear about the CCaaS industry, trends, and...
By Edify
Providing omnichannel customer support is no longer optional. Here are three ways to deliver stellar service across all...
By Edify
Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...
By Edify
Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...
By Edify
Tune in to learn about the industry's best partner program and see a live demo of Edify Huddle, the industry's only...
By Edify
Watch industry analyst Mila D’Antonio of Omdia discusses delivering continuity of experience no matter when, where, and...
By Edify
This Frost & Sullivan buyers guide will enhance your decision making and help you discover if Edify Huddle may be the...
By Edify
Frost & Sullivan offers their take on Edify's background, the challenges Edify Huddle CX was built to solve, and...
By Edify
Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...
By Edify
Learn more about CCaaS technology, why it’s truly the foundation of every business, what robust solutions must have,...
By Edify
Destination CRM's Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies webinar replay is...
By Edify
Listen to a lively and educational discussion, hosted by destination CRM, on the top trends driving customer support.
By Edify
Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...
By Edify
Leaders are changing the way they measure contact center performance – starting with what agent productivity means...
By Edify
A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...
By Edify
This datasheet contains everything you need to know about Edify EX, including its primary functions and benefits.
By Edify
This datasheet contains everything you need to know about Edify's transcription and translation features, including...
By Edify
This datasheet contains everything you need to know about Edify CX, including its primary functions and benefits.
By Edify
The top ten reasons to use Edify in your organization.
By Edify
This datasheet contains everything you need to know about the Edify Workflows, including its primary functions and...
By Edify
A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...
By Edify
Brands must optimize their customer and employee experience to deliver first-class service to a new generation of...
Discover the do's and don’t’s of utilizing self-service in the contact center and find out how to succeed in the new CX...
By Edify
Together, Edify and Chrome OS deliver a one-window one-screen contact center solution that makes business...
In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...
DMG's 2021 report measures end-user satisfaction with cloud-based contact center vendors and their products. See how...
By Edify
Read these six tips on how you can empower agents with a script and still enable them to personalize every conversation.
By Edify
What are you doing to make customers fall in love with you? We put together 5 things you can start doing today!
By Edify
Effectively managing a remote workforce requires a fresh mindset, a shift in management style, trust, and the right...
By Edify
Dan Gingiss and Edify CEO Cameron Weeks chat about the current state of customer service, the technology, the tools...
By Edify
Contact Center Pipeline's Susan Hash breaks down the importance of investing in agents to meet the needs of their...
Most companies putting contact center in the cloud is the way to go. These steps can help you achieve successful...
By Edify
Revolutionizing the contact center.
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