One Window, One Screen: The Path to Agent Productivity

By Edify

Leaders are changing the way they measure contact center performance – starting with what agent productivity means...

How to Keep Customers and Employees Engaged During a Pandemic

By Edify

Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...

Creating a Policy Statement for Remote Agents

By Edify

Create a robust policy statement for remote agents to spell out the responsibilities of your company and contact center...

Cloud vs. Multi-Cloud vs. On-Premises: A Deep Dive

By Edify

Read our latest guide to explore moving your contact center to the cloud, why on-premises solutions no longer serve us...

The Ideal Cloud-Based Contact Center Platform

By Edify

There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...

Edify on The CX Experience

By Edify

Edify and Cloudlinx team up for a discussion on The CX Experience podcast. Hear about the CCaaS industry, trends, and...

Three Ways to Make Omnichannel Support a Reality

By Edify

Providing omnichannel customer support is no longer optional. Here are three ways to deliver stellar service across all...

Edify for Disaster Recovery

By Edify

Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...

2021 Megatrends in Customer Experience with Destination CRM

By Edify

Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...

The Premier Partner Experience

By Edify

Tune in to learn about the industry's best partner program and see a live demo of Edify Huddle, the industry's only...

Connected Customer Journeys

By Edify

Watch industry analyst Mila D’Antonio of Omdia discusses delivering continuity of experience no matter when, where, and...

Frost & Sullivan Contact Center Buyers Guide 2020: Edify

By Edify

This Frost & Sullivan buyers guide will enhance your decision making and help you discover if Edify Huddle may be the...

Frost & Sullivan Contact Center Buyers Guide 2021: Edify

By Edify

Frost & Sullivan offers their take on Edify's background, the challenges Edify Huddle CX was built to solve, and...

COVID-19 Impact: Recalibrating Human & AI Roles

By Edify

Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...

For Partners: Sell More Contact Center Software

By Edify

Learn more about CCaaS technology, why it’s truly the foundation of every business, what robust solutions must have,...

Megatrends 2020 Webinar

By Edify

Destination CRM's Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies webinar replay is...

Customer Support Transformation

By Edify

Listen to a lively and educational discussion, hosted by destination CRM, on the top trends driving customer support.

Contact Center 2025: A Roadmap

By Edify

Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...

One Window, One Screen: The Path to Agent Productivity

By Edify

Leaders are changing the way they measure contact center performance – starting with what agent productivity means...

A Study of Customer and Employee Experience by CRM Media & Unisphere Research

By Edify

A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...

Edify EX Datasheet

By Edify

This datasheet contains everything you need to know about Edify EX, including its primary functions and benefits.

Edify Transcription & Translation Datasheet

By Edify

This datasheet contains everything you need to know about Edify's transcription and translation features, including...

Edify CX Datasheet

By Edify

This datasheet contains everything you need to know about Edify CX, including its primary functions and benefits.

Top Ten Reasons to Choose Edify

By Edify

The top ten reasons to use Edify in your organization.

Edify Workflows Datasheet

By Edify

This datasheet contains everything you need to know about the Edify Workflows, including its primary functions and...

A Study of Customer and Employee Experience by CRM Media & Unisphere Research

By Edify

A survey of contact center and customer service managers finds that agents’ employee experience is closely related to...

Speaking to Digital Natives in Their Own Language

By Edify

Brands must optimize their customer and employee experience to deliver first-class service to a new generation of...

The Urgency of Machine Learning in the Customer Experience

By Candace Sheitelman

Discover the do's and don’t’s of utilizing self-service in the contact center and find out how to succeed in the new CX...

Edify and Chrome OS: Banish Legacy Contact Center Compexity Forever

By Edify

Together, Edify and Chrome OS deliver a one-window one-screen contact center solution that makes business...

The Changing Customer Journey

By Candace Sheitelman

In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...

Cloud-Based Contact Center Infrastructure Product and Market Report

By DMG Consulting

DMG's 2021 report measures end-user satisfaction with cloud-based contact center vendors and their products. See how...

The Unscripted Agent: 6 Tips for Dynamic Conversations

By Edify

Read these six tips on how you can empower agents with a script and still enable them to personalize every conversation.

5 Ways to Start Improving your CX Right Now

By Edify

What are you doing to make customers fall in love with you? We put together 5 things you can start doing today!

Managing a Remote Workforce

By Edify

Effectively managing a remote workforce requires a fresh mindset, a shift in management style, trust, and the right...

The Experience Maker: Episode #20 with Cameron Weeks

By Edify

Dan Gingiss and Edify CEO Cameron Weeks chat about the current state of customer service, the technology, the tools...

Improving the Agent Experience

By Edify

Contact Center Pipeline's Susan Hash breaks down the importance of investing in agents to meet the needs of their...

Cloud-Based Contact Center Selection Decision Framework

By DMG Consulting

Most companies putting contact center in the cloud is the way to go. These steps can help you achieve successful...

Edify Labs Revolutionizes the Contact Center

By Edify

Revolutionizing the contact center.