Creating a Policy Statement for Remote Agents
Create a robust policy statement for remote agents to spell out the responsibilities of your company and contact center...
Create a robust policy statement for remote agents to spell out the responsibilities of your company and contact center...
By Edify
Our product brochure contains everything you need to know about the Edify solution, including features, benefits, and...
Watch this 30-minute replay to see how built-in reporting & analytics capabilities help contact center leaders make...
Watch this 30-minute webinar replay to see how dynamic scripting powers better conversations and makes customer service...
Our fourth session of Summer Demo Days shows what a no-code interface really means, how Workflows replaces IVR/IVA/RPA...
Our third session of Summer Demo Days showcases how bots and humans can work together to improve the customer and...
Our second Summer Demo Days session showcases how Edify connects employees with each other via built-in Unified...
Our first session of Summer Demo Days shows how Edify connects business with customers to be the last contact center...
Read our latest guide to explore moving your contact center to the cloud, why on-premises solutions no longer serve us...
Edify and Cloudlinx team up for a discussion on The CX Experience podcast. Hear about the CCaaS industry, trends, and...
Providing omnichannel customer support is no longer optional. Here are three ways to deliver stellar service across all...
From our multi-cloud architecture to a genius no-code interface, find out 9 ways the Edify solution is different from...
Edify CMO and Destination CRM discuss CX megatrends for 2021, like the benefits of uniting contact center agents with...
DMG's 2021 report measures end-user satisfaction with cloud-based contact center vendors and their products. See how...
Disaster recovery is mission-critical for many parts of a business, especially for the contact center. See how Edify...
By Edify
Why Edify? It's simple. We built a platform that gives your business everything it needs to communicate both internally...
By Edify
Read these six tips on how you can empower agents with a script and still enable them to personalize every conversation.
This Frost & Sullivan buyers guide will enhance your decision making and help you discover if Edify Huddle may be the...
By Kay Phelps
Are you ready to give your employees all they need and more? These five questions will help you decide whether it’s...
Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...
See why technologies must play nicely with one another, as well as how to enhance and customize apps and communication...
Cloud solutions expert CJ Osisioma shows how Edify's drag-and-drop workflows tool intelligently routes customers for...
Discover how machine learning can help streamline customer-facing interactions in the contact center, support internal...
Cloud solutions expert CJ Osisioma shows how Edify's intelligent bot, Hammond, works together with agents to help...
Discover the do's and don’t’s of utilizing self-service in the contact center and find out how to succeed in the new CX...
In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...
What are you doing to make customers fall in love with you? We put together 5 things you can start doing today!
This demo shows how the Edify platform makes it easy to get new agents up and running in 60 minutes or less (with...
Watch how the Edify platform connects employees with each other with its built-in unified communications, helping...
Effectively managing a remote workforce requires a fresh mindset, a shift in management style, trust, and the right...
In our first Summer Demo Days session, Edify cloud solutions expert CJ Osisioma dives into how Huddle ML connects...
Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...
DMG Consulting reports on why it’s time to reimagine the potential of contact centers and to update call center KPIs.
Dan Gingiss and Edify CEO Cameron Weeks chat about the current state of customer service, the technology, the tools...
Learn more about CCaaS technology, why it’s truly the foundation of every business, what robust solutions must have,...
By Edify
It’s time for brands to catch up with what their customers need, want, and deserve. We explore the differences between...
Watch industry analyst Mila D’Antonio of Omdia discusses delivering continuity of experience no matter when, where, and...
There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...
Tune in to learn about the industry's best partner program and see a live demo of Edify Huddle, the industry's only...
By Edify
Ensure you've covered all your bases before sending teams to work from home with our compliance and operations...
By Edify
The shift to working remotely and from home can be a big adjustment for teams. Here's our checklist for preparing to...
Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.
Destination CRM's Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies webinar replay is...
Contact Center Pipeline's Susan Hash breaks down the importance of investing in agents to meet the needs of their...
Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...
By Edify
Wishing everyone a happy and healthy Thanksgiving from the team at Edify.
Need to solve customer issues faster and more completely? Curious how to get from multichannel to omnichannel? If...
By Edify
Frost & Sullivan features Edify in this excerpt of Companies to Watch.
Edify co-founder and CEO Cameron Weeks presents on how true omnichannel functionality reduces customer effort and...
Listen to a lively and educational discussion, hosted by destination CRM, on the top trends driving customer support.
Most companies putting contact center in the cloud is the way to go. These steps can help you achieve successful...
By Donna Fluss
What is the perfect contact center solution? Companies want a solution that's omnichannel, easy to provision, set up,...
By Edify
Revolutionizing the contact center.
By Edify
Dealing with changing customer expectations.
By Edify
Customer Contact Week recently interviewed Edify on the top challenges and future advancements in the industry. Edify...
Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
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