Is it time to move your telephony to the cloud?
Are you ready to give your employees all they need and more? These five questions will help you decide whether it’s...
By Kay Phelps
Are you ready to give your employees all they need and more? These five questions will help you decide whether it’s...
Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...
See why technologies must play nicely with one another, as well as how to enhance and customize apps and communication...
Cloud solutions expert CJ Osisioma shows how Edify's drag-and-drop workflows tool intelligently routes customers for...
Machine learning can help streamline customer-facing interactions in the contact center, internal processes, and more....
Cloud solutions expert CJ Osisioma shows how Edify's intelligent bot, Hammond, works together with agents to help...
Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.
In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...
It's no secret that the customer experience you deliver can win you lifelong customers, or lose them forever. What are...
This demo shows how the Edify platform makes it easy to get new agents up and running in 60 minutes or less (with...
Watch how the Edify platform connects employees with each other with its built-in unified communications, helping...
Letting employees work remotely is easy, but learning to effectively manage a virtual workforce requires a fresh...
In our first Summer Demo Days session, Edify cloud solutions expert CJ Osisioma dives into how Huddle ML connects...
Contact Center Pipeline magazine asks industry experts to share their views of the post-pandemic contact center...
DMG Consulting reports on why it’s time to reimagine the potential of contact centers and to update call center KPIs.
Dan Gingiss' podcast, The Experience Maker, features Edify co-Founder & CEO Cameron Weeks. Hear about the current state...
Learn more about CCaaS technology, why it’s truly the foundation of every business, what robust solutions must have,...
By Edify
Our product brochure contains everything you need to know about Edify Huddle, including features, benefits, and our...
By Edify
It’s time for brands to catch up with what their customers need, want, and deserve. We explore the differences between...
Companies everywhere must adopt an enterprise journey approach. So, we sat down with leading industry analyst Mila...
There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...
Tune in to 'The Premier Partner Experience with Edify' to learn about the industry's best partner program and see a...
By Edify
Ensure you've covered all your bases before sending teams to work from home with our compliance and operations...
By Edify
The shift to working remotely and from home can be a big adjustment for teams. Here's our checklist for preparing to...
Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.
Destination CRM's Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies webinar replay is...
Contact Center Pipeline's Susan Hash breaks down the importance of investing in agents to meet the needs of their...
Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...
By Edify
Wishing everyone a happy and healthy Thanksgiving from the team at Edify.
Need to solve customer issues faster and more completely? Curious how to get from multichannel to omnichannel? If...
By Edify
Frost & Sullivan features Edify in this excerpt of Companies to Watch.
Edify co-founder and CEO Cameron Weeks presents on how true omnichannel functionality reduces customer effort and...
Listen to a lively and educational discussion, hosted by destination CRM, on the top trends driving customer support.
Most companies putting contact center in the cloud is the way to go. These steps can help you achieve successful...
By Donna Fluss
What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...
By Edify
Revolutionizing the contact center.
By Edify
Dealing with changing customer expectations.
By Edify
Customer Contact Week recently interviewed Edify on the top challenges and future advancements in the industry. Edify...
By Edify
Why Edify? It's simple. We built a platform that gives your business everything it needs to communicate both internally...
Read Omdia's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
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