Machines + Humans: The Next Chapter

By Edify

Machine learning can help streamline customer-facing interactions in the contact center, internal processes, and more....

Working from Home: The Compliance & Operations Checklist

By Edify

Ensure you've covered all your bases before sending teams to work from home with our compliance and operations...

Working from Home: The Checklist

By Edify

The shift to working remotely and from home can be a big adjustment for teams. Here's our checklist for preparing to...

Managing a Remote Workforce

By Kendal Rodgers

Letting employees work remotely is easy, but learning to effectively manage a virtual workforce requires a fresh...

Machine Learning in the Contact Center

By Candace Sheitelman

Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.

The Urgency of Machine Learning in the Customer Experience

By Candace Sheitelman

Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.

Megatrends 2020 Webinar

By Kendal Rodgers

Destination CRM's Megatrends to Watch in 2020: A Preview of Forces Driving Customer Technologies webinar replay is...

Improving the Agent Experience

By Edify

Contact Center Pipeline's Susan Hash breaks down the importance of investing in agents to meet the needs of their...

Contact Center 2025: A Roadmap

By Kendal Rodgers

Tune in to this Executive Roundtable, hosted by Customer Contact Week Digital, to find out how innovation will impact...

Happy Thanksgiving from Edify

By Edify

Wishing everyone a happy and healthy Thanksgiving from the team at Edify.

Live Demo of Edify Huddle

By Kendal Rodgers

Need to solve customer issues faster and more completely? Curious how to get from multichannel to omnichannel? If...

BCaaS Powers Fast and Flexible AI Powered Communications

By Edify

Frost & Sullivan features Edify in this excerpt of Companies to Watch.