One Window, One Screen: The Path to Agent Productivity

By Edify

Leaders are changing the way they measure contact center performance – starting with what agent productivity means...

Speaking to Digital Natives in Their Own Language

By Edify

Brands must optimize their customer and employee experience to deliver first-class service to a new generation of...

The Urgency of Machine Learning in the Customer Experience

By Candace Sheitelman

Discover the do's and don’t’s of utilizing self-service in the contact center and find out how to succeed in the new CX...

Real-Time Transcription and Translation

By Edify

Powered by our machine learning engine, Edify's live text translation and transcription capabilities eliminate friction...

Edify and Chrome OS: Banish Legacy Contact Center Compexity Forever

By Edify

Together, Edify and Chrome OS deliver a one-window one-screen contact center solution that makes business...

Frost & Sullivan Contact Center Buyers Guide 2021: Edify

By Edify

Frost & Sullivan offers their take on Edify's background, the challenges Edify Huddle CX was built to solve, and...

The Changing Customer Journey

By Candace Sheitelman

In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...

Creating a Policy Statement for Remote Agents

By Edify

Create a robust policy statement for remote agents to spell out the responsibilities of your company and contact center...

The Edify Brochure

By Edify

Our product brochure contains everything you need to know about the Edify solution, including features, benefits, and...

Summer Demo Days: Reporting and Analytics

By Edify

Watch this 30-minute replay to see how built-in reporting & analytics capabilities help contact center leaders make...

Summer Demo Days: Dynamic Scripting

By Edify

Watch this 30-minute webinar replay to see how dynamic scripting powers better conversations and makes customer service...

Summer Demo Days: A No-Code Interface

By Edify

Our fourth session of Summer Demo Days shows what a no-code interface really means, how Workflows replaces IVR/IVA/RPA...