Is it time to move your telephony to the cloud?

By Kay Phelps

Are you ready to give your employees all they need and more? These five questions will help you decide whether it’s...

How to Keep Customers and Employees Engaged During a Pandemic

By Kendal Rodgers

Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...

Summer Demo Days: Playing Nice with Others

By Kendal Rodgers

See why technologies must play nicely with one another, as well as how to enhance and customize apps and communication...

Summer Demo Days: The Truth About a No-code Interface

By Kendal Rodgers

Cloud solutions expert CJ Osisioma shows how Edify's drag-and-drop workflows tool intelligently routes customers for...

Machines + Humans: The Next Chapter

By Kendal Rodgers

Machine learning can help streamline customer-facing interactions in the contact center, internal processes, and more....

Summer Demo Days: Bots + Humans Work Together

By Kendal Rodgers

Cloud solutions expert CJ Osisioma shows how Edify's intelligent bot, Hammond, works together with agents to help...

The Urgency of Machine Learning in the Customer Experience

By Candace Sheitelman

Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.

The Changing Customer Journey

By Candace Sheitelman

In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...

5 Ways to Start Improving your CX Right Now

By Kendal Rodgers

It's no secret that the customer experience you deliver can win you lifelong customers, or lose them forever. What are...

Summer Demo Days: Setting Up Agents & Taking Calls

By Kendal Rodgers

This demo shows how the Edify platform makes it easy to get new agents up and running in 60 minutes or less (with...

Summer Demo Days: Connecting Employees with Each Other

By Kendal Rodgers

Watch how the Edify platform connects employees with each other with its built-in unified communications, helping...

Managing a Remote Workforce

By Kendal Rodgers

Letting employees work remotely is easy, but learning to effectively manage a virtual workforce requires a fresh...