Disaster Recovery

By Kendal Rodgers

Disaster Recovery is mission-critical for many parts of a business, especially the contact center. Learn how Edify...

Why Make the Switch to Edify

By Edify

Why Edify? It's simple. We built a platform that gives your business everything it needs to communicate both internally...

The Unscripted Agent: 6 Tips for Dynamic Conversations

By Kay Phelps

Read these six tips on how you can empower agents with a script and still enable them to personalize every conversation.

Frost & Sullivan Contact Center Buyers Guide 2020: Edify

By Kendal Rodgers

This Frost & Sullivan buyers guide will enhance your decision making and help you discover if Edify Huddle may be the...

Is it time to move your telephony to the cloud?

By Kay Phelps

Are you ready to give your employees all they need and more? These five questions will help you decide whether it’s...

How to Keep Customers and Employees Engaged During a Pandemic

By Kendal Rodgers

Edify CMO Candace Sheitelman and CX expert Dan Gingiss discuss effective ways to keep customers and employees engaged...

Summer Demo Days: Playing Nice with Others

By Kendal Rodgers

See why technologies must play nicely with one another, as well as how to enhance and customize apps and communication...

Summer Demo Days: The Truth About a No-code Interface

By Kendal Rodgers

Cloud solutions expert CJ Osisioma shows how Edify's drag-and-drop workflows tool intelligently routes customers for...

Machines + Humans: The Next Chapter

By Kendal Rodgers

Machine learning can help streamline customer-facing interactions in the contact center, internal processes, and more....

Summer Demo Days: Bots + Humans Work Together

By Kendal Rodgers

Cloud solutions expert CJ Osisioma shows how Edify's intelligent bot, Hammond, works together with agents to help...

The Urgency of Machine Learning in the Customer Experience

By Candace Sheitelman

Discover the do's and don’t’s of self-service and how to succeed in the new CX landscape.

The Changing Customer Journey

By Candace Sheitelman

In order to create true customer delight, brands must first understand the customer journey. Here are 8 ways to meet...