Contact Center KPIs for the Post-COVID-19 Era

By DMG Consulting

DMG Consulting reports on why it’s time to reimagine the potential of contact centers and to update call center KPIs.

The Experience Maker: Episode #20 with Cameron Weeks

By Kendal Rodgers

Dan Gingiss' podcast, The Experience Maker, features Edify co-Founder & CEO Cameron Weeks. Hear about the current state...

For Partners: Sell More Contact Center Software

By Kendal Rodgers

Learn more about CCaaS technology, why it’s truly the foundation of every business, what robust solutions must have,...

Edify Huddle Product Brochure

By Edify

Our product brochure contains everything you need to know about Edify Huddle, including features, benefits, and our...

It's The Customer's World. We Just Live In It.

By Edify

It’s time for brands to catch up with what their customers need, want, and deserve. We explore the differences between...

Connected Customer Journeys

By Kendal Rodgers

Companies everywhere must adopt an enterprise journey approach. So, we sat down with leading industry analyst Mila...

The Ideal Cloud-Based Contact Center Platform

By Kendal Rodgers

There is a tidal wave of innovation hitting the contact center market. Are you and your customers set to come out on...

The Premier Partner Experience

By Kendal Rodgers

Tune in to 'The Premier Partner Experience with Edify' to learn about the industry's best partner program and see a...

Machines + Humans: The Next Chapter

By Edify

Machine learning can help streamline customer-facing interactions in the contact center, internal processes, and more....

Working from Home: The Compliance & Operations Checklist

By Edify

Ensure you've covered all your bases before sending teams to work from home with our compliance and operations...

Working from Home: The Checklist

By Edify

The shift to working remotely and from home can be a big adjustment for teams. Here's our checklist for preparing to...

Managing a Remote Workforce

By Kendal Rodgers

Letting employees work remotely is easy, but learning to effectively manage a virtual workforce requires a fresh...