Contact: Liz Cahill for Edify Labs
June 18, 2020—Fishers, IN and Santa Monica, CA—Today, Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that PeakView, a proven industry-leading cloud adoption consulting firm with a focus on cloud contact center technology and solutions, is now part of the Edify Partner Program.
PeakView helps organizations, from Fortune 500 companies to mid-sized enterprises, quickly find the right technology solutions, including traditional voice communication, chat, SMS, and more, to meet their specific business needs. With their deep industry knowledge, they ensure clients successfully manage the entire diligence process from defining requirements, negotiating optimal terms and provide ongoing support and vendor advocacy.
“Our mission is to help companies be their best for customers by helping them transition from legacy contact center technology to new omnichannel tools that meet the customer experience demands of 2020 and beyond. To make this happen, we need to partner with the best technology providers out there,” said Ken Smith, CEO of PeakView, Inc. “Edify Huddle is a unique, industry-defining platform that gives organizations the ability to service customers across every channel with a single user interface. We believe this will help our clients make their CX visions real.”
“PeakView is one of the most respected names in the CCaaS (Contact Center as a Service) space and we’re looking forward to a long, prosperous relationship with their team, enabling and supporting PeakView’s clientele to deliver new levels of unparalleled customer experience excellence,” said J.P. Dundas, Edify Vice President, Channel Sales & Alliances.
Edify Huddle is the only platform that unites contact center (CC), unified communications (UC), and real-time communications (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to serve customers faster and more completely from a single pane of glass. Edify Huddle Basic delivers unified business communications for $10 per user/month. Edify Huddle ML delivers comprehensive cloud-native omnichannel business communications with machine learning for $7 per user/day.
PeakView works in partnership with clients’ sponsoring executives and their IT, Customer Experience, Procurement, and Finance teams to clearly define goals and create the project roadmap. Its mission is to ensure that clients are competently represented through the process of requirements due diligence, technology selection, contracting and pricing negotiation, all the way to a successful implementation and ongoing life-cycle management.
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.