Predictions Are Dead

By Candace Sheitelman

Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...

Thought Bubbles Q&A: Designing an Interface for Excellence

By Kendal Rodgers

Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...

Edify Huddle Now Includes No-Code Custom Database Integrations at No Additional Cost

By Liz Cahill

Edify Huddle now includes no-code custom database integration capabilities, empowering organizations to connect to...

Edify Huddle Named a Finalist in the CRN 2020 Tech Innovation Awards

By Liz Cahill

Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most...

Battling Burnout in a Work-From-Anywhere World

By Kendal Rodgers

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

Edify Huddle to Offer Dynamic Scripting Within Its Workflows Tool

By Liz Cahill

Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...

Why Unified Communications Should Be Your Next Priority

By Kay Phelps

To survive the pandemic and emerge stronger than before, businesses must adopt cloud-based unified communications that...

Data doesn’t show emotion. Customer surveys do.

By Kay Phelps

Customer surveys can be a powerful tool for any business. Here are tips on how to design a proper survey that gives...

Beyond the Contact Center: Every Employee Impacts the CX

By Liz Cahill

Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Kendal Rodgers

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

How to Keep Customers and Employees Engaged During a Pandemic: Part 1

By Kendal Rodgers

Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...

Ditch the Script? Agent Empowerment Improves Customer Service

By Kay Phelps

There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...