Customer Contact Week 2019 -- A Recap
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
Edify Blog
Ovum's On the Radar with Edify
Read Ovum's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...
Jun 26, 2019
The Ideal Contact Center Solution
By Donna Fluss
What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...
Jun 26, 2019
Edify Labs Announces General Availability of Edify Huddle
By Edify
June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...
Jun 26, 2019
UC is Essential for Your Employees
Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....
Jun 19, 2019
Humans + Bots Create a Better CX
What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...
Jun 12, 2019
Why BCaas has Big Benefits for Companies
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
Jun 5, 2019
5 Tips for Excellent Customer Support
Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...
May 29, 2019
Looking Back at ICMI Contact Center Expo 2019
Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...
May 22, 2019
Why Contact Centers are Moving to the Cloud
Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...
May 15, 2019
Edify Labs Exhibiting at ICMI Contact Center Expo
By Edify
Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user...
May 13, 2019
The Power of Data in Delivering a Great Customer Experience
The customer experience (CX) is becoming one of the biggest influencers on consumer purchasing behavior. Part of...
May 8, 2019
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