Improve Your Customer Journey
Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...
Edify Blog
Edify Receives 2019 Contact Center Technology Award
By Liz Cahill
Today, Edify Labs (edify.cx) announced that TMC, a global, integrated media company, has named Edify Huddle a 2019...
Sep 16, 2019
Edify Labs to Exhibit at CCW Austin
By Liz Cahill
Edify Labs to Exhibit at Customer Contact Week in Austin
Sep 12, 2019
Honestly… I Just Want to Lean Out
Sales go up when customer effort goes down. The easier your brand is to do business with, the better. Therefore, every...
Sep 10, 2019
Want great CX? Trust your employees to do the right thing.
Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...
Sep 3, 2019
4 Tips for Managing a Remote Workforce
Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...
Aug 27, 2019
Weeks Named a Tech Leader on ICMI CX Movers & Shakers List
By Liz Cahill
Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...
Aug 20, 2019
How to Fumble an Almost Perfect Customer Experience
Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...
Aug 20, 2019
Why I’m So Into the New Era of CX
Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...
Aug 13, 2019
Emotion Detection--Your CX Can’t Survive Without It
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
Jul 26, 2019
Building a Customer-First Culture: 3 Things To Do
By Phil Hamburg
“Customer-first culture” means something different to every organization based on priorities and differentiators. The...
Jul 16, 2019
Omni-channel Has a Better Shot with Cloud Solutions
Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...
Jul 9, 2019
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