From CX to BX: A New Paradigm For A New Normality
CX has changed! Brands must become a true business of experience (BX) leader, where their growth and success align with...
By Edify
CX has changed! Brands must become a true business of experience (BX) leader, where their growth and success align with...
Contact center pricing has been slow to evolve from named user and concurrent user licensing. Discover the benefits and...
Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...
By Andrew Larty
Customers want low-effort, high-impact customer service options. They want omnichannel service experiences. Find out...
Discover three things companies must do to migrate from temporary WFH fixes to permanent solutions, future-proofing...
I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...
Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...
Great customer service is hard to deliver when agents use static, inflexible scripts. To facilitate natural...
By Kim Fields
Customer service has gone mobile. See how a cloud contact center solution can empower remote agents by enabling them to...
By Edify
Cloud-native CXaaS solutions help businesses adapt to shifting needs, spinning up virtual call center seats instantly...
By Liz Cahill
Edify was named as one of the Best Places to Work in Indiana, a statewide program designed to identify and honor...
Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...
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