The Roaming 20s: Freedom to Work How, When, and Wherever We Want

By Kendal Rodgers

Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...

Machine Learning: The Time is Now

By Liz Cahill

Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...

The Virtual Contact Center: Operating Your Distributed CX Team

By Edify

Contact center agents may never work side-by-side again, so technology must enable amazing experiences for remote...

Edify Labs Named a 2020 Tech Culture Award Recipient by TMCnet

By Liz Cahill

TMCnet has named Edify Labs a recipient of the 2020 Tech Culture Awards.

Rediscover the Lost Art of the Human Touch in CX

By Kendal Rodgers

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

J.P. Dundas Recognized as 2021 CRN Channel Chief

By Liz Cahill

CRN® has named J.P. Dundas to its 2021 list of Channel Chiefs, recognizing his outstanding leadership, influence,...

5 New Year’s Resolutions Every Company Should Make For 2021

By Dan Gingiss

Discover five new year’s resolutions that will help every company guide their customer experience (CX) strategy...

Automation for Augmentation: The Smart Blended Future of CX

By Edify

By automating highly predictable and repetitive interactions with machine learning, contact center agents are able to...

Edify Earns Top Customer Satisfaction Scores in DMG Consulting Contact Center Report

By Liz Cahill

Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...

We’re Customers, Too.

By Kendal Rodgers

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...

Edify Labs Honored in the Built In 2021 Best Places To Work Awards

By Liz Cahill

Edify Labs has been honored in Built In’s 2021 Best Places To Work Awards, earning a place on the “LA Best Small...

Thought Bubbles Q&A: Behind the Code

By Kendal Rodgers

I recently sat down for a Q&A with Matt Altepeter, the Director of Platform at Edify, to discuss his expertise and...