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Edify Blog

Customer Contact Week 2019 -- A Recap

By Kendal Rodgers

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Ovum's On the Radar with Edify

By Mila D’Antonio

Read Ovum's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

The Ideal Contact Center Solution

By Donna Fluss

What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...

Edify Labs Announces General Availability of Edify Huddle

By Edify

June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...

UC is Essential for Your Employees

By Kendal Rodgers

Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....

Humans + Bots Create a Better CX

By Kendal Rodgers

What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...

Why BCaas has Big Benefits for Companies

By Kendal Rodgers

BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...

5 Tips for Excellent Customer Support

By Kendal Rodgers

Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...

Looking Back at ICMI Contact Center Expo 2019

By Kendal Rodgers

Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...

Why Contact Centers are Moving to the Cloud

By Kendal Rodgers

Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...

Edify Labs Exhibiting at ICMI Contact Center Expo

By Edify

Edify is showcasing its new platform that empowers organizations to differentiate, elevate, and streamline their user...

The Power of Data in Delivering a Great Customer Experience

By Kendal Rodgers

The customer experience (CX) is becoming one of the biggest influencers on consumer purchasing behavior. Part of...