Six Steps to Improving the Employee Experience in Your Contact Center

By Edify

Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...

Built In Honors Edify in Its Esteemed 2022 Best Places To Work Awards

By Liz Cahill

Edify was honored in Built In's 2022 Best Places To Work Awards, named on the “LA Best Places to Work” and “LA Best...

The Future of Contact Centers: My Predictions for 2022

By Edify

Check out our seven contact center predictions for what will (and must) happen in 2022 to grow and improve your...

CCW Vegas During The Holidays – A Recap

By Edify

Last week, the Edify team attended Customer Contact Week in Las Vegas. Read our recap and see what we learned.

Edify Showcases Cloud-Native CCaaS Solution, Huddle CX, at CCW Vegas

By Liz Cahill

Edify is exhibiting at Booth 200 at CCW Las Vegas from December 14-16, 2021. Edify and Google will speak about...

Ask a CTO: Why Contact Centers Work Best on Chromebooks

By Edify

Edify CTO Bracken Fields talks about improving the agent experience with Chromebooks and Edify's Chrome Enterprise...

Making Great Customer Experiences

By Edify

Unlock the WISER method to differentiate the customer service experience your brand delivers. Read the takeaways from...

Happy Holidays, Happy Customers: How to Maintain CX Excellence at the Most Wonderful Time of the Year

By Edify

As the holiday shopping season grows longer, there are endless opportunities to provide great CX to all customers. Find...

Leaders Say Legacy CX Systems Are Holding Them Back

By Candace Sheitelman

At the GDS CX Innovation Summit last week, leaders said that legacy systems are their biggest challenge related to...

One Window, One Screen: The New Contact Center Standard

By Edify

Calling customer service is a drag. For better CX and customer retention, brands need a one window-one screen CCaaS...

Chromebooks: Made for the Contact Center (and My Holiday List)

By Candace Sheitelman

Chromebooks look quite attractive as a go-to option for powering growing work-from-home and work-from-anywhere contact...

Edify Changes the Conversation with ML-powered Real-time Transcription & Translation Across Channels

By Liz Cahill

Real-time transcription and translation in Edify Huddle CX, powered by Machine Learning, removes language barriers from...