Thought Bubbles: Episode 2

By Kendal Rodgers

Episode 2 will explore the world of machine learning, customer experience, and the contact center. Hear about some of...

Straight Talk with Omdia: Digital Business Agility a “Necessity”

By Candace Sheitelman

Read what Omdia has to say about the necessity of digital ability.

Pandemic Proves the Flexibility of CCaaS Solutions

By Donna Fluss

If you had any doubt about the benefits of using a contact-center-as-a-service (CCaaS) solution, the Coronavirus...

Day 33 of Quarantine

By Kendal Rodgers

Edify adapted to new working conditions quickly and smoothly; I know our tech-forward mindset has been a huge asset....

Machine Learning is the Real Buzzword of 2020

By Liz Cahill

Read Edify CEO Cameron Weeks' article for Forbes Tech discussing why machine learning is the real buzzword of 2020,...

TCG Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Telecom Consulting Group (TCG), a national master agency, has joined the Edify Channel Partner Program as a Master...

Machines + Humans: The Next Chapter

By Liz Cahill

Machine learning can empower human workforces and boost customer experience, which is why this self-service technology...

Cloud Services Expert Zamm Advisors Joins Edify Channel Partner Program

By Liz Cahill

Zamm Advisors, a leading cloud services agency that helps businesses of all sizes save time and money on cloud services...

Thought Bubbles: Episode 1

By Kendal Rodgers

Watch the first episode of our brand new video series, Thought Bubbles, where thought leaders discuss customer...

Cloudlinx Joins Edify Channel Partner Program

By Liz Cahill

Cloudlinx, a strategy advisor for organizations looking to make a CCaaS purchase, is the latest company to join the...

Be a Helper - 20 Ways to Start

By Candace Sheitelman

The list of challenges in the world right now feels endless. Combat those feelings of helplessness by being a helper....

Ask a CTO: Exploring the Contact Center's Biggest Problems

By Kendal Rodgers

CTO Bracken Fields talks about pains in the contact center, why point solutions fail both employees and customers, and...