Transforming the Enterprise CX and EX for Digital Natives

By Edify

Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...

5 Ways to Create an Employee Experience that Keeps Agents Engaged

By Edify

Focusing on the employee experience in the contact center is key to improving customer service agent retention and...

Optimizing Your CX and EX for Digital Natives

By Edify

Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...

Edify Named a "Startup to Watch"

By Liz Cahill

Built In included Edify in its “22 LA Startups to Watch in 2022” list, featuring start-ups that are flourishing &...

Modernizing the Member Experience in Credit Unions

By Edify

With a cloud contact center, digital transformation for credit unions is easy, and they can provide digital-first...

Six Steps to Improving the Employee Experience in Your Contact Center

By Edify

Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...

Built In Honors Edify in Its Esteemed 2022 Best Places To Work Awards

By Liz Cahill

Edify was honored in Built In's 2022 Best Places To Work Awards, named on the “LA Best Places to Work” and “LA Best...

The Future of Contact Centers: My Predictions for 2022

By Edify

Check out our seven contact center predictions for what will (and must) happen in 2022 to grow and improve your...

CCW Vegas During The Holidays – A Recap

By Edify

Last week, the Edify team attended Customer Contact Week in Las Vegas. Read our recap and see what we learned.

Ask a CTO: Why Contact Centers Work Best on Chromebooks

By Edify

Edify CTO Bracken Fields talks about improving the agent experience with Chromebooks and Edify's Chrome Enterprise...

Making Great Customer Experiences

By Edify

Unlock the WISER method to differentiate the customer service experience your brand delivers. Read the takeaways from...

Happy Holidays, Happy Customers: How to Maintain CX Excellence at the Most Wonderful Time of the Year

By Edify

As the holiday shopping season grows longer, there are endless opportunities to provide great CX to all customers. Find...