Six Steps to Improving the Employee Experience in Your Contact Center
Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...
By Edify
Focusing on the employee experience will improve contact center culture, lower agent turnover, increase job...
By Liz Cahill
Edify was honored in Built In's 2022 Best Places To Work Awards, named on the “LA Best Places to Work” and “LA Best...
By Edify
Check out our seven contact center predictions for what will (and must) happen in 2022 to grow and improve your...
By Edify
Last week, the Edify team attended Customer Contact Week in Las Vegas. Read our recap and see what we learned.
By Liz Cahill
Edify is exhibiting at Booth 200 at CCW Las Vegas from December 14-16, 2021. Edify and Google will speak about...
By Edify
Edify CTO Bracken Fields talks about improving the agent experience with Chromebooks and Edify's Chrome Enterprise...
By Edify
Unlock the WISER method to differentiate the customer service experience your brand delivers. Read the takeaways from...
By Edify
As the holiday shopping season grows longer, there are endless opportunities to provide great CX to all customers. Find...
At the GDS CX Innovation Summit last week, leaders said that legacy systems are their biggest challenge related to...
By Edify
Calling customer service is a drag. For better CX and customer retention, brands need a one window-one screen CCaaS...
Chromebooks look quite attractive as a go-to option for powering growing work-from-home and work-from-anywhere contact...
By Liz Cahill
Real-time transcription and translation in Edify Huddle CX, powered by Machine Learning, removes language barriers from...
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