Predictions Are Dead
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
Last year I wrote about CX predictions for 2020. This year, I learned the only thing certain is…change. As far as CX...
Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...
By Liz Cahill
Edify Huddle now includes no-code custom database integration capabilities, empowering organizations to connect to...
By Liz Cahill
Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most...
Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...
By Liz Cahill
Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...
By Kay Phelps
To survive the pandemic and emerge stronger than before, businesses must adopt cloud-based unified communications that...
By Kay Phelps
Customer surveys can be a powerful tool for any business. Here are tips on how to design a proper survey that gives...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...
Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...
By Kay Phelps
There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...
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