Sandler Partners Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Sandler Partners, America’s fastest-growing distributor of connectivity and cloud services, has joined the Edify...

MicroCorp is the Latest Master Agent to Join the Edify Channel Partner Program

By Liz Cahill

MicroCorp, a leading national master agent in channel partner support for agents, MSPs, and VARs, has joined the Edify...

Why “Safety First” Should Be Your New Customer And Employee Experience Mantra

By Dan Gingiss

In the COVID-19 era, “safety first” is one of the key mantras for both customer experience and employee experience....

The Employee Experience: It’s Time to Re-Strategize

By Kendal Rodgers

2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...

Employee Engagement: 5 Lessons from a Pandemic

By Candace Sheitelman

Edify CMO explores the topic of employee engagement in the August issue of Contact Center Pipeline, offering...

Partners and The Key to Growth

By J.P. Dundas

At Edify, we’re committed to arming our partners as if they’re our own salespeople. Our training and certification...

Agents still at home?! Here’s how to keep them engaged.

By Kay Phelps

Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...

The Power Of A Connected Customer Journey

By Kendal Rodgers

Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...

The Ultimate Outbound Dialing Glossary

By Edify

When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...

Edify Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

By Liz Cahill

TMC has named Edify Huddle as a 2020 Contact Center Technology Award winner, presented by CUSTOMER magazine.

Outbound Dialing Done Right (Or Else)

By Candace Sheitelman

Outbound dialing to customers is often necessary, and call center dialers can actually reduce agent effort and increase...

Cloud Concepts Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Cloud Concepts, Corp., a full service, boutique Master Agency dedicated to the customer experience, has joined the...