ICMI Connections Chicago -- A Recap
The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...
The ICMI Connections Expo Hall was hot with customer experience leaders looking to grow, learn, and evolve the way they...
By Liz Cahill
Edify Labs is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.
In today’s world, where everything feels so automated, the human touch and personalized service have become more...
When consumers need to speak with a customer service agent to resolve an issue, they expect the experience to feel...
By Liz Cahill
We asked Edify co-founder and CEO Cameron Weeks why he believes so strongly in machine learning. Here is what he had to...
Use this free checklist from DMG when making the critical decision of business communications technology product...
By Liz Cahill
Edify Labs announces a new partnership with SolutionPop, a company that helps organizations improve the customer...
By Liz Cahill
Led By First Round Capital, Investment Among 2019’s Top 10 Largest Software Seed Rounds in U.S. and Globally
By Liz Cahill
Edify Labs announces the appointment of contact center marketing veteran Candace Sheitelman to the position of Chief...
It was a busy week at Customer Contact Week Austin. What we learned from the people we spoke with is that it’s time to...
Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...
By Liz Cahill
Today, Edify Labs (edify.cx) announced that TMC, a global, integrated media company, has named Edify Huddle a 2019...
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