Edify Blog

4 min read

Humans + Bots Create a Better Customer Experience

By Kendal Rodgers on Jun 12, 2019 9:15:00 AM

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3 min read

BCaaS has Big Benefits

By Kendal Rodgers on Jun 5, 2019 9:30:00 AM

 

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3 min read

5 Ways to Provide Excellent Customer Support

By Kendal Rodgers on May 29, 2019 9:00:00 AM

 

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6 min read

Looking Back at ICMI Contact Center Expo 2019

By Kendal Rodgers on May 22, 2019 9:30:00 AM

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4 min read

Why Contact Centers are Moving to the Cloud

By Kendal Rodgers on May 15, 2019 9:00:00 AM

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1 min read

Edify Labs Exhibiting at ICMI Contact Center Expo

By Edify on May 13, 2019 3:36:48 PM

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3 min read

The Power of Data in Delivering a Great Customer Experience

By Kendal Rodgers on May 8, 2019 9:05:00 AM

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2 min read

Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience

By Kendal Rodgers on May 1, 2019 9:19:46 AM

 

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2 min read

Disrupting the Status Quo -- Setting a New Standard for Communications Tech

By Kendal Rodgers on Apr 24, 2019 9:45:00 AM

The contact center landscape is changing as customers are increasingly demanding immediate, personalized service at any hour. There is constant talk around how hesitant some companies are to move to the cloud or make any changes at all to their communication solutions. Change can be overwhelming, but are they considering how much the right cloud-based platform will transform their business for the better?

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1 min read

Edify CEO Responds to Innovation in the Cloud-Based Contact Center Market

By Cameron Weeks on Apr 22, 2019 9:33:55 AM

In a recently published review of the Contact Center market, DMG Consulting validated their historic predictions and stated their vision for the changes to come. DMG Consulting attributes the rapidly increasing growth in cloud solutions to the overall innovation by next-generation vendors.

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