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Edify Blog

Weeks Named a Tech Leader on ICMI CX Movers & Shakers List

By Liz Cahill

Edify co-founder and CEO Cameron Weeks has been named a Technology Leader in ICMI’s second annual Customer Experience...

How to Fumble an Almost Perfect Customer Experience

By Kendal Rodgers

Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...

Why I’m So Into the New Era of CX

By Candace Sheitelman

Companies need to constantly be thinking about what their customers want and need because it’s changing by the year, by...

Emotion Detection--Your CX Can’t Survive Without It

By Kendal Rodgers

Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...

Building a Customer-First Culture: 3 Things To Do

By Phil Hamburg

“Customer-first culture” means something different to every organization based on priorities and differentiators. The...

Omni-channel Has a Better Shot with Cloud Solutions

By Heather Webster-Turbeville

Omni-channel has been a dream in the unified communications space for a long time now, but it’s been a struggle for...

Customer Contact Week 2019 -- A Recap

By Kendal Rodgers

Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...

Ovum's On the Radar with Edify

By Mila D’Antonio

Read Ovum's view of the Edify platform and the subsequent recommendations for enterprises. Are you wondering why Edify...

The Ideal Contact Center Solution

By Donna Fluss

What would it take to make the perfect contact center solution? There has to be a way of creating a contact center...

Edify Labs Announces General Availability of Edify Huddle

By Edify

June 26, 2019—CCW, Las Vegas—Today, Edify Labs, the customer experience industry’s newest competitor, announced the...

UC is Essential for Your Employees

By Kendal Rodgers

Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....

Humans + Bots Create a Better CX

By Kendal Rodgers

What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...