ICMI Connections Chicago -- A Recap

Nov 5, 2019 9:15:00 AM

Worked it in the Windy City

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It was a little chilly and rainy outside, but inside ICMI Connections the Expo Hall was hot with Customer Experience leaders looking to grow, learn, and evolve the way they interact. We had a great time meeting people from all over the country, seeing our colleagues, hosting our vendor table at lunch, and showing off Huddle in too many demos to count.


Here are some highlights:
  • Our CEO, Cameron Weeks, spoke to a packed house on why omnichannel matters and why it matters now. If you want to check out his presentation, you can do that here. And if you want to discuss how you can use the ABCs of going omnichannel in your organization, give us a shout.
  • He also accepted his award for being named a top technology leader on the ICMI Customer Experience Movers & Shakers list. This was a fun little ceremony and of course, we were in great company.
  • All the ghosts and goblins came out Tuesday night for Boos & Brews in the Expo Hall. There were candy bars and decorations and all kinds of pre-Halloween fun.
  • One lucky winner won our Passport to Prizes giveaway and went home with a super slick YETI cooler!


All in all, the Windy City was good to us and we know we’re always welcome. If you missed us here, maybe we’ll catch you in January at CCW Nashville. In the meantime, this was a great way to wrap up #ConferenceSeason!

Cameron will be giving a live demo on November 14th at 1:00 pm EST.  Register here.

See you soon.

Candace Sheitelman

Written by Candace Sheitelman

Candace Sheitelman brings more than two decades of marketing expertise to Edify, much of it focused on CX and the contact center. She's responsible for Edify's go-to-market strategy and execution. Sheitelman previously ran her own marketing communications firm and global marketing at Aspect. She earned her B.S. in Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University. Learn more here.