Google Names Edify a Chrome Enterprise Recommended Partner for Contact Center

Sep 27, 2021 12:09:38 PM

Contact: Liz Cahill for Edify Labs

LCahill@edify.cx

 

Edify Earns Chrome Enterprise Recommended Designation; Future of the Contact Center Starts Today with One-window Solution on Chrome 

September 27, 2021—Santa Monica, CA—Edify Labs (edify.cx), the customer experience software company that makes business communications feel more like personal ones, announced today that Google has named Edify a Chrome Enterprise Recommended partner for the contact center. To earn this designation, Edify worked with Google to extend product functionality, quality, security and user experience, ensuring Edify Huddle CX meets the highest performance standards and is easy for employees and businesses to adopt. Through this partnership, Edify and Google will market, sell, and continually innovate, working together to develop new and expanded ways for Edify to work with Chrome OS and Chromebooks.

Edify unites contact center (CCaaS), unified communications (UCaaS), and real-time communications (CPaaS/API) functionality in a single, cloud-native software solution. Edify on Chrome banishes legacy contact center complexity by letting users interact with colleagues and customers via phone, text, email, and video just like they do with friends -- in a single window --  with the simplicity, security, and ease today’s enterprises need. 

"With our latest advancements to offer fully optimized solutions for contact centers with Chrome OS, we're excited to have Edify as one of the validated contact center solutions in our Chrome Enterprise Recommended partner program," said Gregg Fiddes, Head of Chrome Enterprise Technology Partnerships for Chrome OS. "Businesses can now rely on a catalog of validated applications including Edify, that have optimized their products’ quality, security and end user experience and can help serve as a key component to securing and optimizing contact centers."

With Edify on Chrome, users can: 

  • Use one window for all contact center and unified communications applications, databases, and channels -- no more searching, transferring, or delays resolving customer issues -- so business communications finally feel more like personal ones.   
  • Forget provisioning hardware, configuring security settings, and worrying about viruses and malware. 
  • Get up and running in minutes on one cloud-native solution without sacrificing quality or capability.
  • Easily work at the office, from home, and on the go, making work-from-anywhere an efficient, reliable, and secure reality. 

“Chrome’s entry into the contact center with its Chrome Enterprise Recommended program demonstrates what’s possible when you go about solving old problems in new ways, when you dare to believe you could have the mission-critical functionality you need in a contact center delivered with the simplicity of Chrome. Imagine what that does to the employee experience, and therefore to the customer experience,” said Edify co-founder and CEO, Cameron Weeks. “There is no reason why we can go to space, carry personal computers the size of a deck of cards in our pockets, and we can’t do away with the bad customer service experiences we’re all living with. Brands can and should do better -- it doesn't have to be a complex, expensive headache anymore. There is no ceiling now and Edify is thrilled to be leading the way in fixing customer service with Google.”

Edify unites the functionality of multiple point products in one intuitive solution:

  • Contact Center (CC): Meet customers across channels within a single interaction 
  • Unified Communications (UC): Company-wide team collaboration with one-click voice, chat, and video
  • Communication Platform (CP): Third-party integrations, customizable open APIs, and built-in telecom 
  • No-Code Workflows: One drag-and-drop tool to replace IVR, IVA, RPA, build workflows, create campaigns, and make changes on the fly without begging IT for help

Edify Huddle CX delivers the above cloud-native omnichannel business communications with machine learning (ML) and built-in UC for $7 per user/day. Customers love Edify’s global availability, usage-based pricing, and 100% uptime SLA backed by a 10x financial guarantee. 

Learn more about Edify x Chrome at get.edify.cx/cer

About the Chrome Enterprise Recommended Program 

Chrome Enterprise Recommended is Google’s new partner program that identifies optimized solutions. When you see the Chrome Enterprise Recommended badge, you know that the developer of that app has worked with Google to ensure their product works great on Chrome OS. This not only helps organizations more easily adopt new technology, it ensures employees have a great user experience.

About Edify

Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify Huddle CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.

Liz Cahill

Written by Liz Cahill

Recognized as one of PR Week's “Ten Rising Stars” in 2005, Liz Cahill has been working in the public relations industry for more than two decades with a focus on technology and lifestyle. During this time, Cahill has partnered with clients big and small, working on strategy development, message creation, media outreach, social media programming, event planning, ghostwriting, and pretty much anything else her clients throw at her. Originally a “Jersey girl,” Cahill has lived in Boston, New York City, and Los Angeles. She currently resides outside of LA with her husband, daughter and twin sons.