Financial Services Firm Selects Edify as New Contact Center Software Provider

Oct 14, 2021 11:00:00 AM

Contact: Liz Cahill for Edify Labs

LCahill@edify.cx

 

October 14, 2021—Santa Monica, CA—Edify Labs (edify.cx), the customer experience software company that makes business communications feel more like personal ones, announced that a financial services company that provides creditors with a full range of legal services focusing on foreclosure, bankruptcy, collections, litigation, real estate, title curative, evictions and appellate work, has selected Edify as its new contact center software provider.

Following a recent merger, the leadership team wanted the new combined organization on a single platform that could support people whether they were working in an office or remotely. Cloud-native and omnichannel were two must-have factors in choosing a partner for contact center as a service (CCaaS) and unified communications (UCaaS) capabilities that would streamline internal conversations among employees and externally between agents and clients. 

“This firm is bringing its vision of better client service to life with Edify Huddle CX -- from simplifying access for employees working in multiple locations to giving agents the tools to deliver outstanding service,” said Cameron Weeks, co-founder and CEO of Edify. “They are just beginning to tap into all the ways Edify can help, and we love watching them evolve and take advantage of their newfound power and flexibility.”

Edify unites contact center (CCaaS), unified communications (UCaaS), and real-time communications (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This gives agents the ultimate flexibility to serve customers faster and more completely from within a single pane of glass. Edify Huddle CX delivers comprehensive cloud-native omnichannel business communications with machine learning and built-in UC for $7 per user/day. Edify Huddle EX delivers unified communications for $10 per user/month. 

About Edify

Edify connects businesses with customers and employees with each other, making business communications as easy as personal ones. Its flagship product, Edify Huddle CX, unites contact center (CCaaS), unified communications (UCaaS), and real-time communications platform (CPaaS/API) functionality in a cloud-native solution that lets users move seamlessly among channels within one conversation, just as we do on our phones. Edify removes all the risk once associated with moving to the cloud by delivering global availability, real-time redundancy, no-waste pricing, and a 100% SLA uptime guarantee. Edify is a Google Chrome Enterprise Recommended partner for the contact center. Learn more at edify.cx.

Liz Cahill

Written by Liz Cahill

Recognized as one of PR Week's “Ten Rising Stars” in 2005, Liz Cahill has been working in the public relations industry for more than two decades with a focus on technology and lifestyle. During this time, Cahill has partnered with clients big and small, working on strategy development, message creation, media outreach, social media programming, event planning, ghostwriting, and pretty much anything else her clients throw at her. Originally a “Jersey girl,” Cahill has lived in Boston, New York City, and Los Angeles. She currently resides outside of LA with her husband, daughter and twin sons.