Employee Engagement: 5 Lessons from a Pandemic

Aug 6, 2020 9:00:00 AM

Contact Center Pipeline EXWithout our people, we have no company. The overnight work-from-home mandates, a volatile economy, the prospect of becoming unwell, and endless unanswerable questions have forced employers to dig deep to deliver the empathy employees need and deserve. How are we doing? What do we need to hold onto from this time going forward, and what do we need to do differently to engage our people as we push forward?
I explore this topic in the August issue of Contact Center Pipeline magazine and offer five suggestions for better engaging employees right now. Read the full article and join the conversation online. Tweet me @EdifyCMO.
Candace Sheitelman

Written by Candace Sheitelman

Candace Sheitelman brings more than two decades of marketing expertise to Edify, much of it focused on CX and the contact center. She's responsible for Edify's go-to-market strategy and execution. Sheitelman previously ran her own marketing communications firm and global marketing at Aspect. She earned her B.S. in Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University. Learn more here.