Without our people, we have no company. The overnight work-from-home mandates, a volatile economy, the prospect of becoming unwell, and endless unanswerable questions have forced employers to dig deep to deliver the empathy employees need and deserve. How are we doing? What do we need to hold onto from this time going forward, and what do we need to do differently to engage our people as we push forward?
I explore this topic in the August issue of Contact Center Pipeline magazine and offer five suggestions for better engaging employees right now. Read the full article and join the conversation online. Tweet me @EdifyCMO.