Contact: Liz Cahill for Edify Labs
Edify Huddle honored for improving customer service technology and the customer experience
July 30, 2020—Santa Monica, CA—Today, Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced today that TMC, a global, integrated media company, has named Edify Huddle as a 2020 Contact Center Technology Award winner, presented by CUSTOMER Magazine.
“It’s always rewarding when the Edify Huddle platform receives recognition by the industry, as it validates the hard work and innovation we are striving for each and every day,”said Cameron Weeks, co-founder and CEO of Edify. “Huddle was built to change the contact center space -- to redefine how businesses serve customers by finally making it possible for people to connect with brands the same way we connect with each other in our personal lives. We thank CUSTOMER Magazine for this honor.”
Edify Huddle is the only platform that unites contact center (CC), unified communications (UC), and real-time communications (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to serve customers faster and more completely from a single pane of glass. Edify Huddle Basic delivers unified business communications for $10 per user/month. Edify Huddle ML delivers comprehensive cloud-native omnichannel business communications with machine learning for $7 per user/day.
“Congratulations to Edify for being awarded a 2020 CUSTOMER Magazine Contact Center Technology Award. Edify Huddle has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 15th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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