Contact: Liz Cahill for Edify Labs
Edify Receives 2019 Contact Center Technology Award from CUSTOMER Magazine
Edify Huddle Platform Honored for Improving Customer Service Technology and Improving the Customer Experience
September 16, 2019—Carmel, IN and Santa Monica, CA—Today, Edify Labs (edify.cx), the customer experience company that’s redefining the way businesses manage customer interactions and cross-team collaboration, announced that TMC, a global, integrated media company, has named Edify Huddle a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine.
“We’re thrilled to have TMC recognize Edify Huddle with this honor, and to be included in great company with other innovators,” said Cameron Weeks, CEO and co-founder of Edify Labs. “Huddle makes company-customer and employer-employee interactions easy and familiar — bringing omnichannel capabilities we’re already accustomed to in our personal lives to the enterprise. Finally.”
“As is customary with past winners of the CUSTOMER Contact Center Technology Award, this year’s recipients are the top-of-the-top industry leaders in hardware, software, and services. Each has repeatedly demonstrated their commitment to creating innovative products. All winners have substantially improved the processes of their clients’ businesses and enhanced their ability to create satisfied customers,” said Rich Tehrani, CEO, TMC.
Edify Huddle unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to interact with customers, one another, and other internal subject matter experts to resolve customer inquiries quickly and seamlessly from a single pane of glass.
“Congratulations to Edify Labs for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. Edify Huddle has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360-degree marketing solution, we offer comprehensive event and roadshow management services and custom content creation with expertly ghost-crafted blogs, press releases, articles, and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn, and Twitter @tmcnet.
For more information about TMC, visit www.tmcnet.com.