Contact: Liz Cahill for Edify Labs
Edify Labs Partners with SolutionPop
October 8, 2019—Carmel, IN and Santa Monica, CA—Today, Edify Labs (edify.cx), the customer experience company that’s redefining the way businesses manage customer interactions and cross-team collaboration, announced a new partnership with SolutionPop.
SolutionPop helps organizations improve the customer experience they deliver. As an Edify partner, SolutionPop will introduce its clientele to the Edify Huddle platform and collaborate to service and support companies wanting to leverage this new technology to deliver better customer experiences.
“We’re looking to partner with like-minded companies who agree this industry has stood still for far too long,” said Cameron Weeks, Edify CEO and co-founder. “Whether we reach a brand directly or via one of our partners, we want to give the industry the tools it needs to redefine internal and external business communications in the name of better customer experiences. Edify and SolutionPop are poised to do great work together.”
Edify Huddle unites unified communications (UC), contact center (CC) and communications platform (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to solve problems faster and more completely from a single pane of glass.
“When I am looking at solutions for my clients, I'm looking for differentiation and disruption that can help them grow and scale,” said Jeff DeVries, Strategic Advisor for CX and Cloud Migration at SolutionPop. "We chose to partner with Edify Labs because we see a smart solution from a company that’s taking a fresh approach to the market, to pricing, and to the tools they’re delivering to help companies with their customer experience management. There are a lot of solutions and noise out there; we see real potential to disrupt this industry working with Edify."
SolutionPop specializes in helping companies navigate the congested cloud contact center landscape and improve the customer experiences they deliver by focusing on end-to-end experience management. From legacy premise-based systems to cloud subscriptions, SolutionPop consultants have evolved with the industry and bring a balanced perspective to all customer engagements. For more information, or for help figuring out what cloud contact center solution is right for you, visit solutionpop.com.
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.