Contact: Liz Cahill for Edify Labs
Edify Labs to Exhibit at Customer Contact Week in Austin
Visit Booth 206 for a Demo of Edify Huddle; Attend One of Six Edify-led Interactive Discussion Groups
September 12, 2019—Carmel, IN and Santa Monica, CA—Today, Edify Labs (edify.cx), the customer experience company that’s redefining the way businesses manage customer interactions and cross-team collaboration, announced it will be showcasing its platform at Customer Contact Week Digital in Austin next week. Edify Labs will have a presence at booth 206 where attendees can meet Edify leaders and learn about the first-of-its-kind platform, Edify Huddle.
In addition to a traditional booth presence, Edify is leading six 30-minute Interactive Discussion Groups. Interested show-goers need to pre-select the discussion groups they want to attend, as groups are capped to maintain discussion intimacy. Edify’s discussions focus on self-service and occur on Wednesday, September 18 from 10:50 am-12:30 pm and again from 1:30 pm-3:10 pm.
“We built what we believe is the platform companies need to give their customers and employees the experiences they all deserve -- and already have in their personal omnichannel lives,” said Cameron Weeks, CEO and co-founder of Edify Labs. “We’re looking forward to bringing Edify Huddle to Customer Contact Week, connecting with other industry leaders and hearing from attendees directly in the interactive discussion groups.”
About Edify Huddle
Edify Huddle unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to interact with customers, one another, and other internal subject matter experts to resolve customer inquiries quickly and seamlessly with a single pane of glass approach.
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, transparent usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.
About Customer Contact Week
Started in 1999 as Call Center Week, Customer Contact Week is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2019 we introduced our new look as Customer Contact Week. CCW is brought to you by the Customer Management Practice—the Analyst, Advisor, and Industry Network for all things Customer Management. To keep up to date on show news, follow @CustContactWeek on Twitter.