Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean? Simply put, Edify’s enterprise business communications solution works seamlessly with Chrome OS to make highly advanced contact center capabilities readily accessible to companies across all industries - and across the globe - with zero hassle.
The benefits of using Edify with Chrome OS are numerous, but it all boils down to one thing: banishing legacy contact center complexity forever. Together, these platforms make business communications feel more like personal ones. Connecting companies with customers, and employees with each other, can be accomplished in just a few clicks.
Businesses Get Better Customer Service and The Simplicity of Chrome
With Edify x Chrome OS, users are able to:
1. Increase agent productivity.
Chrome OS, Edify’s preferred operating system, runs our all-in-one contact center solution with impressive simplicity and speed. Agents can crack open a Chromebook from the office or from home, launch the Edify app in Chrome OS, and start accepting interactions in no time. There’s only one window for all applications, databases, and channels, letting users interact with colleagues and customers via voice, email, chat, SMS, and video. It’s time to free agents from ever having to endlessly search for answers, transfer customers, or delay resolutions again.
Answering a call, jumping in to take over a chatbot conversation, or tagging in a manager can be done within the same screen! No matter where agents are working from, Edify x Chrome OS compatibility lets them provide the best customer experience by making the agent experience easy and enjoyable.
2. Protect your data.
Since Edify is a cloud-native solution, there’s no provisioning hardware involved when setting up your contact center. Between our extensive compliance and security ratings (PCI Level 1, SOC2 Type 1, HIPAA, CCPA, GDPR ), multi-cloud architecture with no single point of failure, and the innate security of Chrome OS, having to configure complex security settings and worrying about viruses and malware is a thing of the past. Users can focus their energy on improving the customer experience instead.
And with fewer applications to manage, companies reduce the risk of compliance and security issues altogether. Company-wide team collaboration - including one-click voice, chat, and video - all occur within the Edify application. From the customer-facing contact center to the back-office water-cooler chat, leaders always stay in the know.
3. Deploy and manage stress-free.
The enterprise capabilities you need are delivered with the simplicity of Chrome OS. The best part? You won’t be begging for IT help. Users can get up and running in minutes, not months, without sacrificing quality or functionality. Edify’s no-code platform has engineered contact center (CCaaS), unified communications (UCaaS), and API functionality (CPaaS) into one user-friendly solution that makes everyone a customer experience innovator. If you’ve got Chrome OS, Edify has got you covered. Our cloud-native business communications solution is easy to install and maintain, all while erasing siloed departments and information by finally uniting the contact center with the rest of the business.
One Brilliant Solution, Powered by Chrome OS
Chrome Enterprise Recommended products meet the highest performance standards and are easy for employees and businesses to adapt. The Edify solution lets Chrome OS users interact with colleagues and customers across every channel, just like they do with friends -- in one window, with one click. Customers especially love our global availability, usage-based pricing, and 100% uptime guarantee. At last, enterprise customer service functionality is delivered with the simplicity of Chrome OS.