Contact: Liz Cahill for Edify Labs
New game-changing capability unlocks valuable data typically trapped within legacy databases
December 7, 2020—Santa Monica, CA—Today, Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that its signature solution, Edify Huddle, now includes no-code custom database integration capabilities. This significant development empowers any organization using Edify Huddle to connect to their private databases -- whether on-premise or in the cloud -- without any custom development work, coding, or additional fees. Edify enables these connections through a simple user interface (UI) that makes the process fast, straightforward, and secure.
“Customers today don’t care how the brands they do business with know who they are, what they want, and how best to meet their needs -- nor should they -- customers just expect a flawless, personalized, positive experience. Unfortunately, many brands can’t deliver one because their customer data is effectively stuck inside multiple systems that don’t talk to their contact center software and don’t live in the cloud,” said Cameron Weeks, co-founder and CEO of Edify. “The democratization of data is the only way to resolve this issue and deliver the experience today’s customers expect and, frankly, deserve. Edify Huddle ML frees customer data with infinitely easy-to-use no-code tools that let companies unite all of their customer data sources in support of a better contact center and customer experience.”
Edify Huddle is the only platform that unites contact center (CCaaS), unified communications (UCaaS), and real-time communications (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless movement between interaction modes gives agents the ultimate flexibility to serve customers faster and more completely, within a single pane of glass. Huddle ML delivers comprehensive cloud-native omnichannel business communications with machine learning for $7 per user/day. Huddle Office delivers unified business communications for $10 per user/month.
Huddle, with its newly-released custom database integration capabilities, is the ideal solution for organizations that are planning to migrate to a modern CRM system and don’t want to leave their legacy data behind. Companies now have an efficient path to a cloud-based contact center when they had previously been challenged by legacy restrictions.
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.