Contact: Liz Cahill for Edify Labs
One-of-a-kind platform received honors in the “Contact Center Apps” category
November 18, 2020—Santa Monica, CA—Today, Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most channel-friendly products and services.
“Our channel partners advise their clients on the best tech solutions in a very crowded space. Edify Huddle makes their job easier by solving the CX dilemma for contact centers better than anyone, as only Huddle provides a truly unified, omnichannel contact center solution—powered by a single workflow,” said J.P. Dundas, Vice President of Channel Sales, Edify. “We are proud to be recognized by CRN and look forward to expanding the Edify Partner Program so we can help even more businesses deliver exceptional customer experiences across the globe.”
"CRN's Tech Innovator Awards celebrate technology vendors that empower end users and promote business growth for solution providers with pioneering, purpose-built solutions," said Blaine Raddon, CEO of The Channel Company. "Congratulations to each of this year's CRN Tech Innovator Award winners! We are honored to recognize these best-in-class vendors that are powering IT transformation and innovation."
Edify Huddle is the only platform that unites contact center (CCaaS), unified communications (UCaaS), and real-time communications (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless movement between interaction modes gives agents the ultimate flexibility to serve customers faster and more completely, all within a single pane of glass. Huddle ML delivers comprehensive cloud-native omnichannel business communications with machine learning for $7 per agent/day. Huddle Office delivers unified business communications for just $10 per user/month.
About CRN’s Tech Innovator Awards
CRN’s Tech Innovator Awards is an annual program that honors innovative vendors in the IT channel across 49 technology categories, in key areas ranging from cloud to security to storage to networking. CRN editors assessed hundreds of vendor products along multiple criteria, including uniqueness, key capabilities, technological competency and addressing customer needs.
The Tech Innovator Awards will be featured in the December issue of CRN and can be viewed online at crn.com/techinnovators.
About The Channel Company
The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers and end users. Backed by more than 30 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. thechannelcompany.com
About Edify Labs, Inc.
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-native solution with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.