Edify Labs Exhibiting at ICMI Contact Center Connections Chicago

Oct 28, 2019 9:00:00 AM

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Contact: Liz Cahill for Edify Labs

LCahill@edify.cx

Attendees to learn how Edify is changing the way companies interact with customers and employees interact with each other

October 28, 2019—Carmel, IN and Santa Monica, CA—Today, Edify Labs (edify.cx), the customer experience company that’s redefining the way businesses manage customer interactions and cross-team collaboration, is excited to announce its presence at this week’s ICMI Contact Center Connections event in Chicago.

Edify will be showcasing its new, cloud-native, unified, omnichannel platform, Edify Huddle, at Booth 616. CEO Cameron Weeks will also be leading the “Why Omnichannel? Why Now?” Solutions Spotlight Theater session on Tuesday, October 29 at 10:55 am.

“The technology powering the contact center industry lags far behind what we use in our personal lives and that’s just not ok anymore,” said Cameron Weeks, Edify CEO and co-founder. “For the employee experience and the customer experience, it’s time, and I’m excited to discuss this with the ICMI attendees.” 

About Edify Huddle

Today’s customers want smart, easy, and convenient ways to connect to the brands and companies they buy from. And employees want the same options when interacting with each other. Edify Huddle was designed to address these exact issues and push the boundaries of the business communications sector.

Edify Huddle is the only platform that unites unified communications (UC), contact center (CC) and communications platform (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to solve problems faster and more completely from a single pane of glass.

About Edify Labs, Inc.

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at edify.cx.

Liz Cahill

Written by Liz Cahill

Recognized as one of PR Week's “Ten Rising Stars” in 2005, Liz Cahill has been working in the public relations industry for more than two decades with a focus on technology and lifestyle. During this time, Cahill has partnered with clients big and small, working on strategy development, message creation, media outreach, social media programming, event planning, ghostwriting, and pretty much anything else her clients throw at her. Originally a “Jersey girl,” Cahill has lived in Boston, New York City, and Los Angeles. She currently resides outside of LA with her husband, daughter and twin sons.