Creating a Sustainable WFH Contact Center

Jun 28, 2021 9:30:00 AM

contact center pipeline june 2021The last year has proved many things to be true when it comes to how we work. The biggest shift, perhaps, was the global acknowledgment that working from home really works. The pandemic forced companies to send their entire workforces home overnight, many with little to no remote-friendly technology infrastructure or business continuity plans in place. We quickly learned that employees and agents prefer WFH, so how can we stay there for good? How can brands transition their piecemeal WFH policies and siloed teams into successful virtual contact centers that operate seamlessly across time zones?

In the June issue of Contact Center Pipeline, I highlight new Unified Communications technology and tools that assist companies transitioning towards permanent remote-work models. Get insights on overcoming common WFH challenges, boosting communication and collaboration, and unlocking instant access to actionable insights in your contact center. Transitioning to a permanent WFH model is easier than you think.

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Candace Sheitelman

Written by Candace Sheitelman

Candace Sheitelman brings more than two decades of marketing expertise to Edify, much of it focused on CX and the contact center. She's responsible for Edify's go-to-market strategy and execution. Sheitelman previously ran her own marketing communications firm and global marketing at Aspect. She earned her B.S. in Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University. Learn more here.