Cloud Concepts Joins Edify Channel Partner Program as National Master Agent

Jul 27, 2020 9:00:00 AM

Contact: Liz Cahill for Edify Labs


July 27, 2020—Santa Monica, CA—Today, Edify Labs (, the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced that Cloud Concepts, Corp., a full service, boutique Master Agency dedicated to the customer experience, has joined the Edify Channel Partner Program as a master agent.

Cloud Concepts was founded to help businesses navigate and identify the right cloud-based technology for their needs.

“Leading Cloud Concepts with over 30 years of industry experience, we pride ourselves as truly being cloud technology subject matter experts – there isn’t a cloud-based innovation that we don’t know about,” said Shawn Jones, Founder and CEO. “That’s why we are so excited to join the Edify Channel Partner Program – we believe in the company’s cloud-native approach to contact center technology and believe its unique platform will help many organizations achieve true omnichannel communications.”

“Expanding our Channel Partner Program is a critical part of our business strategy,” said J.P. Dundas, Edify Vice President, Channel Sales & Alliances. “Cloud Concepts prides itself on building long-term relationships with customers and partners, and this is something we value at Edify as well. I’m looking forward to working together to bring our one-of-a-kind cloud-native platform to businesses who are ready to benefit from all the cloud has to offer.”

Edify Huddle is the only platform that unites contact center (CC), unified communications (UC), and real-time communications (CPaaS/API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. This frictionless transfer capability gives agents the ultimate flexibility to serve customers faster and more completely from a single pane of glass. Edify Huddle Basic delivers unified business communications for $10 per user/month. Edify Huddle ML delivers comprehensive cloud-native omnichannel business communications with machine learning for $7 per user/day.

About Cloud Concepts, Corp.

Cloud Concepts, Corp. is a full-service boutique master agency specializing in cloud-related products: Contact Center as a Service (CCaaS), Software-Defined WAN (SD-WAN), Disaster Recovery as a Service (DRaaS), Backup and Storage, Unified Communications as a Service (UCaaS) and much more. Agents and VAR partners choose Cloud Concepts for their “white glove customer experience” and specialized product portfolio. Cloud Concepts is fracturing the traditional “channel sales model” with their unique and new approach. This, coupled with the philosophy of doing good business (providing customers with the best business solutions at a fair price, providing Agents/VAR’s with the most comprehensive sales and operations support and providing all parties the best experience possible) makes Cloud Concepts the best choice. To learn more, please visit us at

About Edify Labs, Inc.

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting contact center (CC), unified communications (UC), and real-time communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee. Learn more at

Liz Cahill

Written by Liz Cahill

Recognized as one of PR Week's “Ten Rising Stars” in 2005, Liz Cahill has been working in the public relations industry for more than two decades with a focus on technology and lifestyle. During this time, Cahill has partnered with clients big and small, working on strategy development, message creation, media outreach, social media programming, event planning, ghostwriting, and pretty much anything else her clients throw at her. Originally a “Jersey girl,” Cahill has lived in Boston, New York City, and Los Angeles. She currently resides outside of LA with her husband, daughter and twin sons.