Chromebooks: Made for the Contact Center (and My Holiday List)

Nov 8, 2021 9:31:47 AM

Chromebooks are uncomplicated yet powerful machines. When we began prioritizing them as a key way to extend the ease of the Edify solution for contact centers, I became fascinated. In all honesty, I had not given Chromebooks a whole lot of thought since my son used one in middle school -- and man, they have really changed. Not only do they flip and fold and have touch screens now, but they are among the simplest to use and most secure devices out there which makes them perfect for contact center representatives dealing with customers and their sensitive data.

chromebooks are accessible and affordableWhen we think about how the contact center and the idea of customer experience have evolved over time, especially over the last two years, Chromebooks look quite attractive as a go-to option for powering growing work-from-home and work-from-anywhere contact center operations. They’re accessible, easy to use and manage, and protect business and customer data. All a user has to do is open it, log into the contact center application, and plug in a headset. It doesn't matter where they are or what work they need to do. We would not have even conceived of such simplicity just a few years ago.

Dave Michels recently wrote this piece where he zeros in on these and other key reasons why Chromebooks are cool, including battery efficiency, security, easy upgrades, and of course, price. He says, “Many IT professionals are discovering that Chromebooks are highly versatile devices and easier to support. Work-at-home initiatives make the Chromebook very attractive for IT … The Chromebook is an ideal device for agents in general. It can support all the necessary communication channels and workflow integrations. It’s particularly ideal for agents at home as a single device can replace a PC (computer, keyboard, camera, and audio) and phone.”

Edify recently became a Chrome Enterprise Recommended partner for contact center and I am so excited to see our customers embrace Chromebooks for their agents as a huge step toward a better employee experience, and therefore, better customer experiences. Stay tuned for more on those stories as they happen. Meanwhile, me: *adds to holiday shopping list*

PS: You can read Dave’s full article here.

Candace Sheitelman

Written by Candace Sheitelman

Candace Sheitelman brings more than two decades of marketing expertise to Edify, much of it focused on CX and the contact center. She's responsible for Edify's go-to-market strategy and execution. Sheitelman previously ran her own marketing communications firm and global marketing at Aspect. She earned her B.S. in Public Relations from the S.I. Newhouse School of Public Communications at Syracuse University. Learn more here.