Edify Blog

Ty Givens

Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor for many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.

Recent Posts

2 min read

UCaaS vs. CPaaS: Do you have to choose one or the other?

By Ty Givens on Apr 10, 2019 10:00:00 AM

Businesses need to be agile. Communication must happen instantly, when it counts the most, to really reach impact.

Continue Reading
3 min read

What is a Messaging API?

By Ty Givens on Apr 8, 2019 9:00:00 AM

An Application Programming Interface (API) permits two applications to speak to one another. APIs empower Unified Communication and Collaboration Platforms (UCCP). UCCPs bring forth information and functional accountability, allowing information to travel swiftly interdepartmentally.

Continue Reading
4 min read

What is a Unified Communications Platform?

By Ty Givens on Apr 5, 2019 9:05:00 AM

Unified Communications includes everything a business needs to communicate with customers and teams, unifying all communication channels into one platform.

Continue Reading