Five Contact Center & CX Trends We See on the Horizon for 2021
Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.
By Liz Cahill
Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.
By Liz Cahill
Edify Huddle now includes no-code custom database integration capabilities, empowering organizations to connect to...
By Liz Cahill
Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most...
By Liz Cahill
Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
By Liz Cahill
TMC has named Edify Huddle as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
By Liz Cahill
PlanetOne has joined the Edify Channel Partner Program as a National Master Agent.
By Liz Cahill
The contact center industry has an endless array of terms and acronyms, so we've created a glossary full of the most...
By Liz Cahill
In February it was announced that Edify was recognized by the Indiana Chamber of Commerce as one of the Best Places to...
By Liz Cahill
Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...
By Liz Cahill
Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...
By Liz Cahill
Sandler Partners, America’s fastest-growing distributor of connectivity and cloud services, has joined the Edify...
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