Five Contact Center & CX Trends We See on the Horizon for 2021

By Liz Cahill

Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.

Edify Huddle Now Includes No-Code Custom Database Integrations at No Additional Cost

By Liz Cahill

Edify Huddle now includes no-code custom database integration capabilities, empowering organizations to connect to...

Edify Huddle Named a Finalist in the CRN 2020 Tech Innovation Awards

By Liz Cahill

Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most...

Edify Huddle to Offer Dynamic Scripting Within Its Workflows Tool

By Liz Cahill

Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...

Beyond the Contact Center: Every Employee Impacts the CX

By Liz Cahill

Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...

Edify Labs Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

By Liz Cahill

TMC has named Edify Huddle as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

PlanetOne Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

PlanetOne has joined the Edify Channel Partner Program as a National Master Agent. 

The Ultimate Glossary for Contact Center Terms

By Liz Cahill

The contact center industry has an endless array of terms and acronyms, so we've created a glossary full of the most...

Edify: One of Indiana's Best Places to Work

By Liz Cahill

In February it was announced that Edify was recognized by the Indiana Chamber of Commerce as one of the Best Places to...

Thought Bubbles Q&A: Discussing Contact Center Basics

By Liz Cahill

Edify CEO and co-founder Cameron Weeks discusses contact center technologies and features, like the changing face of...

The Ultimate Glossary for Coaching and Training in Contact Centers

By Liz Cahill

Agent training is crucial to ensure all customer service interactions are great. This glossary dives into all the key...

Sandler Partners Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

Sandler Partners, America’s fastest-growing distributor of connectivity and cloud services, has joined the Edify...