Machine Learning: The Time is Now

By Liz Cahill

Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...

Edify Labs Named a 2020 Tech Culture Award Recipient by TMCnet

By Liz Cahill

TMCnet has named Edify Labs a recipient of the 2020 Tech Culture Awards.

J.P. Dundas Recognized as 2021 CRN Channel Chief

By Liz Cahill

CRN® has named J.P. Dundas to its 2021 list of Channel Chiefs, recognizing his outstanding leadership, influence,...

Edify Earns Top Customer Satisfaction Scores in DMG Consulting Contact Center Report

By Liz Cahill

Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...

Edify Labs Honored in the Built In 2021 Best Places To Work Awards

By Liz Cahill

Edify Labs has been honored in Built In’s 2021 Best Places To Work Awards, earning a place on the “LA Best Small...

Five Contact Center & CX Trends We See on the Horizon for 2021

By Liz Cahill

Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.

Edify Huddle Now Includes No-Code Custom Database Integrations at No Additional Cost

By Liz Cahill

Edify Huddle now includes no-code custom database integration capabilities, empowering organizations to connect to...

Edify Huddle Named a Finalist in the CRN 2020 Tech Innovation Awards

By Liz Cahill

Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most...

Edify Huddle to Offer Dynamic Scripting Within Its Workflows Tool

By Liz Cahill

Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...

Beyond the Contact Center: Every Employee Impacts the CX

By Liz Cahill

Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...

Edify Labs Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

By Liz Cahill

TMC has named Edify Huddle as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.

PlanetOne Joins Edify Channel Partner Program as National Master Agent

By Liz Cahill

PlanetOne has joined the Edify Channel Partner Program as a National Master Agent.