Machine Learning: The Time is Now
Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...
By Liz Cahill
Machine learning is often used to automate interactions via chatbots; customers want self-service! Bots can empower...
By Liz Cahill
TMCnet has named Edify Labs a recipient of the 2020 Tech Culture Awards.
By Liz Cahill
CRN® has named J.P. Dundas to its 2021 list of Channel Chiefs, recognizing his outstanding leadership, influence,...
By Liz Cahill
Edify received top customer satisfaction scores in the 2020 – 2021 Cloud-Based Contact Center Infrastructure Product...
By Liz Cahill
Edify Labs has been honored in Built In’s 2021 Best Places To Work Awards, earning a place on the “LA Best Small...
By Liz Cahill
Here are five trends predicted to rise and impact the contact center and the customer experience (CX) space in 2021.
By Liz Cahill
Edify Huddle now includes no-code custom database integration capabilities, empowering organizations to connect to...
By Liz Cahill
Edify Huddle has been listed as a finalist in CRN’s Tech Innovator Awards. This annual program recognizes the most...
By Liz Cahill
Edify announced that its Workflows tool, included as part of Edify Huddle, has been upgraded with new dynamic scripting...
By Liz Cahill
Gain insights on the CX and EX, the evolution of the contact center, employee engagement and retention, and the growing...
By Liz Cahill
TMC has named Edify Huddle as a 2020 Customer Experience Innovation Award winner, presented by TMC’s CUSTOMER magazine.
By Liz Cahill
PlanetOne has joined the Edify Channel Partner Program as a National Master Agent.
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