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5 Tips for Excellent Customer Support

By Kendal Rodgers

Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...

Looking Back at ICMI Contact Center Expo 2019

By Kendal Rodgers

Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...

Why Contact Centers are Moving to the Cloud

By Kendal Rodgers

Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...

The Power of Data in Delivering a Great Customer Experience

By Kendal Rodgers

The customer experience (CX) is becoming one of the biggest influencers on consumer purchasing behavior. Part of...

Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience

By Kendal Rodgers

Journey mapping is a visual representation of each and every experience your customers have with your business or your...

Disrupting the Status Quo -- Setting a New Standard for Communications Tech

By Kendal Rodgers

An overwhelming amount of businesses still lack the tech they need to meet the ever-changing demands of omni-channel...

Cloud-Based Communication Platforms Improve the Customer Experience

By Kendal Rodgers

Transforming the customer journeys can be done by combining bot and human interactions; robust, cloud-based, next-gen...

A New Pricing Model for a New Communications Platform

By Kendal Rodgers

Edify Pricing, Free users, $10 credit

Artificial Intelligence & Machine Learning with Hammond: Delivering The Next Level of Omni-Channel

By Kendal Rodgers

Machine Learning, Artificial Intelligence, Omni-Channel