The Omnichannel Experience: Your Agents Deserve It Too
The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...
The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...
Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...
We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...
Episode 2 will explore the world of machine learning, customer experience, and the contact center. Hear about some of...
Edify adapted to new working conditions quickly and smoothly; I know our tech-forward mindset has been a huge asset....
Watch the first episode of our brand new video series, Thought Bubbles, where thought leaders discuss customer...
CTO Bracken Fields talks about pains in the contact center, why point solutions fail both employees and customers, and...
With the current global crisis that’s dominating all of our day-to-day lives worldwide, being able to work from...
Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...
TMC’s Rich Tehrani speaks with Cameron Weeks, CEO of Edify, at the Tech Super Show 2020 in Ft. Lauderdale FL to discuss...
Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...
Find out the do's and don't's of machine learning and self-service. We’re detailing ways you can better engage with...
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