Brands Need to Know How Their Customers Feel…And They Need to Care Too
Combining emotion detection technology with empathy training for agents will enable brands to provide better...
Combining emotion detection technology with empathy training for agents will enable brands to provide better...
Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...
This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...
These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...
Democratized technology opens up the power to program, code, and invent to all of us. Discover how new platforms allow...
Edify Co-Founder & CTO Bracken Fields discusses the topic of CCaaS pricing and its evolution over time - from named...
Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...
I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...
Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...
Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
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