Brands Need to Know How Their Customers Feel…And They Need to Care Too

By Kendal Rodgers

Combining emotion detection technology with empathy training for agents will enable brands to provide better...

The War on Work and What It Means for Customer Service

By Kendal Rodgers

Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...

This Hotel Holds the Key to Customer Loyalty

By Kendal Rodgers

This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...

Five Contact Center Innovations That Are Reshaping Customer Service

By Kendal Rodgers

These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...

Democratized Technology Makes Everyone An Innovator

By Kendal Rodgers

Democratized technology opens up the power to program, code, and invent to all of us. Discover how new platforms allow...

Ask a CTO: Why Usage-Based Pricing Wins

By Kendal Rodgers

Edify Co-Founder & CTO Bracken Fields discusses the topic of CCaaS pricing and its evolution over time - from named...

Cloud vs. Multi-cloud vs. On-Premises: What It All Means

By Kendal Rodgers

Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...

Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’

By Kendal Rodgers

I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...

Ask a CTO: The Importance Of All-In-One Technology Solutions

By Kendal Rodgers

Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...

The Roaming 20s: Freedom to Work How, When, and Wherever We Want

By Kendal Rodgers

Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...

Rediscover the Lost Art of the Human Touch in CX

By Kendal Rodgers

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

We’re Customers, Too.

By Kendal Rodgers

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...