This Hotel Holds the Key to Customer Loyalty
This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...
This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...
These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...
Democratized technology opens up the power to program, code, and invent to all of us. Discover how new platforms allow...
Edify Co-Founder & CTO Bracken Fields discusses the topic of CCaaS pricing and its evolution over time - from named...
Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...
I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...
Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...
Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...
The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...
The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...
I recently sat down for a Q&A with Matt Altepeter, the Director of Platform at Edify, to discuss his expertise and...
Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...
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