4 Ways To Improve Contact Center Culture
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
Edify Blog
In the Age of Automation and Big Data, Sometimes It's The Little Things
In today’s world, where everything feels so automated, the human touch and personalized service have become more...
Oct 22, 2019
Is your vendor delivering? Here’s a checklist to help you decide.
Use this free checklist from DMG when making the critical decision of business communications technology product...
Oct 10, 2019
Improve Your Customer Journey
Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...
Sep 17, 2019
Want great CX? Trust your employees to do the right thing.
Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...
Sep 3, 2019
4 Tips for Managing a Remote Workforce
Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...
Aug 27, 2019
How to Fumble an Almost Perfect Customer Experience
Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...
Aug 20, 2019
Emotion Detection--Your CX Can’t Survive Without It
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
Jul 26, 2019
Customer Contact Week Vegas -- A Recap
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
Jul 1, 2019
UC is Essential for Your Employees
Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....
Jun 19, 2019
Humans + Bots Create a Better CX
What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...
Jun 12, 2019
Why BCaas has Big Benefits for Companies
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
Jun 5, 2019
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