Edify Blog

Kendal Rodgers

Kendal is the Content Manager at Edify and has been writing and curating content most of her professional career. She’s passionate about working with start-ups and sharing life experiences through storytelling.
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Recent Posts

3 min read

Customer Contact Week 2019 -- A Recap

By Kendal Rodgers on Jul 1, 2019 10:18:54 AM

Last week, the Edify team was out of the office. No, we weren’t on an all-staff summer vacation, but we flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact event. The expo, which attracts tons of players in the customer experience (CX), contact center, and customer care space, was celebrating its 20th anniversary. This big milestone coincidentally happened during a year that is promising big growth and innovation for the industry.

Topics: Edify BCaaS Communications Platform UC Platform Business Communications as a Service Cloud CX Customer Experience Customer Support Customer Service Customer Contact Week CCW CCWVegas19
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3 min read

UC is Essential for Your Employees

By Kendal Rodgers on Jun 19, 2019 9:05:00 AM

Topics: Edify Communications Platform Unified Communications UC Platform UC CX
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4 min read

Humans + Bots Create a Better Customer Experience

By Kendal Rodgers on Jun 12, 2019 9:15:00 AM

Topics: Omni-Channel ChatBot AI Artificial Intelligence Agent Edify Call Center Communications Platform Cloud CX Customer Experience Customer Support Customer Service
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3 min read

BCaaS has Big Benefits

By Kendal Rodgers on Jun 5, 2019 9:30:00 AM

 

Topics: Agent Edify Call Center BCaaS Communications Platform Business Communications as a Service Cloud CX Customer Experience Customer Support Customer Service
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3 min read

5 Ways to Provide Excellent Customer Support

By Kendal Rodgers on May 29, 2019 9:00:00 AM

 

Topics: Omni-Channel ChatBot AI Contact Center Artificial Intelligence Agent Edify Call Center BCaaS Communications Platform Unified Communications UC Platform UC Business Communications as a Service Cloud CX Customer Experience Customer Support Customer Service
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6 min read

Looking Back at ICMI Contact Center Expo 2019

By Kendal Rodgers on May 22, 2019 9:30:00 AM

Topics: Omni-Channel ChatBot AI Contact Center Artificial Intelligence Agent Edify Call Center Communications Platform Unified Communications UC CX Holistic Journey Mapping Journey Mapping Customer Experience Journey Map Data CCExpo ICMI
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4 min read

Why Contact Centers are Moving to the Cloud

By Kendal Rodgers on May 15, 2019 9:00:00 AM

Topics: Contact Center Edify Call Center Pricing Model Communications Platform Unified Communications UC Platform UC Cloud
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3 min read

The Power of Data in Delivering a Great Customer Experience

By Kendal Rodgers on May 8, 2019 9:05:00 AM

Topics: Contact Center Edify Communications Platform Unified Communications UC CX Customer Experience Data
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2 min read

Three Tips on Leveraging Holistic Journey Mapping to Improve the Customer Experience

By Kendal Rodgers on May 1, 2019 9:19:46 AM

 

Topics: Agent Edify Call Center Communications Platform Unified Communications UC Platform UC Business Communications as a Service CX Holistic Journey Mapping Journey Mapping Customer Experience Journey Map
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2 min read

Disrupting the Status Quo -- Setting a New Standard for Communications Tech

By Kendal Rodgers on Apr 24, 2019 9:45:00 AM

The contact center landscape is changing as customers are increasingly demanding immediate, personalized service at any hour. There is constant talk around how hesitant some companies are to move to the cloud or make any changes at all to their communication solutions. Change can be overwhelming, but are they considering how much the right cloud-based platform will transform their business for the better?

Topics: Agent Edify Call Center BCaaS Communications Platform Unified Communications UC Platform UC Business Communications as a Service
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