Democratized Technology Makes Everyone An Innovator

By Kendal Rodgers

Democratized technology opens up the power to program, code, and invent to all of us. Discover how new platforms allow...

Ask a CTO: Why Usage-Based Pricing Wins

By Kendal Rodgers

Edify Co-Founder & CTO Bracken Fields discusses the topic of CCaaS pricing and its evolution over time - from named...

Cloud vs. Multi-cloud vs. On-Premises: What It All Means

By Kendal Rodgers

Get a better understanding of moving to the cloud, why on-premises solutions no longer serve us, and, more recently,...

Ask a CTO: How ‘Work From Anywhere’ Enables ‘Work From Anyone’

By Kendal Rodgers

I asked Edify CTO Bracken Fields how WFA enables brands to now 'work from anyone', removing location requirements and...

Ask a CTO: The Importance Of All-In-One Technology Solutions

By Kendal Rodgers

Edify CTO Bracken Fields talks about the importance of all-in-one solutions and how they’re changing the face of...

The Roaming 20s: Freedom to Work How, When, and Wherever We Want

By Kendal Rodgers

Technology allows brands to run a successful virtual contact center. And WFA solutions enable them to employ the best...

Rediscover the Lost Art of the Human Touch in CX

By Kendal Rodgers

The best CX is high-touch and highly personalized. And CPaaS equips brands with customer service capabilities that may...

We’re Customers, Too.

By Kendal Rodgers

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...

Thought Bubbles Q&A: Behind the Code

By Kendal Rodgers

I recently sat down for a Q&A with Matt Altepeter, the Director of Platform at Edify, to discuss his expertise and...

Thought Bubbles Q&A: Designing an Interface for Excellence

By Kendal Rodgers

Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...

Battling Burnout in a Work-From-Anywhere World

By Kendal Rodgers

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Kendal Rodgers

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...