We’re Customers, Too.

By Kendal Rodgers

The phrase “we’re customers, too” has led the team at Edify to build the employee and customer experience we all want...

Thought Bubbles Q&A: Behind the Code

By Kendal Rodgers

I recently sat down for a Q&A with Matt Altepeter, the Director of Platform at Edify, to discuss his expertise and...

Thought Bubbles Q&A: Designing an Interface for Excellence

By Kendal Rodgers

Josh Randall, the Director of UI Design at Edify, discusses what it's like to design the contact center industry’s...

Battling Burnout in a Work-From-Anywhere World

By Kendal Rodgers

Unified communications can eliminate the distance for distributed teams, boosting productivity and engagement. But...

How to Keep Customers and Employees Engaged During a Pandemic: Part 2

By Kendal Rodgers

It’s critical to put extra emphasis and focus on the employee experience now. If you're trying to keep employees...

How to Keep Customers and Employees Engaged During a Pandemic: Part 1

By Kendal Rodgers

Discover simple and effective ways to keep customers and employees engaged with your business in the COVID-19 era and...

It’s Time to Close the Gap

By Kendal Rodgers

Customer service affects everyone, yet the experience we have with brands lags far behind the communications...

Unified Communications: Your Employee and Customer Experience Depends on It

By Kendal Rodgers

Unified Communications impacts the experience you deliver to employees and customers. Read why.

When World-Class Providers Come Together

By Kendal Rodgers

Watch Melissa Rubsam and Ashley Johnson discuss how MicroCorp and Edify's new partnership will help companies take...

Why Customer & Employee Experience is Even More Important During COVID-19

By Kendal Rodgers

Edify hosted a Twitter Chat recently, and here’s what people had to say about customer experience (CX) and employee...

The Employee Experience: It’s Time to Re-Strategize

By Kendal Rodgers

2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...

The Power Of A Connected Customer Journey

By Kendal Rodgers

Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...