Thought Bubbles: Episode 1

By Kendal Rodgers

Watch the first episode of our brand new video series, Thought Bubbles, where thought leaders discuss customer...

Ask a CTO: Exploring the Contact Center's Biggest Problems

By Kendal Rodgers

CTO Bracken Fields talks about pains in the contact center, why point solutions fail both employees and customers, and...

Practical Advice for Working Remotely

By Kendal Rodgers

With the current global crisis that’s dominating all of our day-to-day lives worldwide, being able to work from...

How to Win at Managing a Remote Workforce

By Kendal Rodgers

Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...

Why Edify in 5 Minutes

By Kendal Rodgers

TMC’s Rich Tehrani speaks with Cameron Weeks, CEO of Edify, at the Tech Super Show 2020 in Ft. Lauderdale FL to discuss...

Ask a CTO: Moving to Cloud Solutions

By Kendal Rodgers

Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...

The Urgency of Machine Learning in The Customer Experience

By Kendal Rodgers

Find out the do's and don't's of machine learning and self-service. We’re detailing ways you can better engage with...

The Ultimate AI and ML Glossary

By Kendal Rodgers

Here’s the ultimate AI and ML glossary, defining all the commonly used terms, so you’ll never be confused again. From...

Megatrends 2020 -- A Recap

By Kendal Rodgers

Megatrends 2020 covered everything from AI and ML to voice technologies and advanced analytics. Here's a recap into...

Power to The People: 5 Ways to Elevate the Agent Experience

By Kendal Rodgers

Unless businesses start putting the employee experience at the top of the list, the customer experience will never...

2019: Edify’s Year in Review

By Kendal Rodgers

With purpose, vision, passion, and amazing leadership, 2019 has been an unforgettable year. Here's a look back at all...

A Fly on the Wall

By Kendal Rodgers

Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...