The Omnichannel Experience: Your Agents Deserve It Too

By Kendal Rodgers

The customer experience you deliver depends entirely on the capabilities you provide your contact center agents. Giving...

The Quest for Customer Loyalty

By Kendal Rodgers

Think holistically, empower your contact center with an omnichannel platform, and take a deeper dive into the customer...

Customer Service of the Future

By Kendal Rodgers

We know there is really only one way to ensure a customer’s experience is smooth and efficient whether the customer is...

Thought Bubbles: Episode 2

By Kendal Rodgers

Episode 2 will explore the world of machine learning, customer experience, and the contact center. Hear about some of...

Day 33 of Quarantine

By Kendal Rodgers

Edify adapted to new working conditions quickly and smoothly; I know our tech-forward mindset has been a huge asset....

Thought Bubbles: Episode 1

By Kendal Rodgers

Watch the first episode of our brand new video series, Thought Bubbles, where thought leaders discuss customer...

Ask a CTO: Exploring the Contact Center's Biggest Problems

By Kendal Rodgers

CTO Bracken Fields talks about pains in the contact center, why point solutions fail both employees and customers, and...

Practical Advice for Working Remotely

By Kendal Rodgers

With the current global crisis that’s dominating all of our day-to-day lives worldwide, being able to work from...

How to Win at Managing a Remote Workforce

By Kendal Rodgers

Check out our latest paper, detailing four key things that will help you win at managing a remote workforce and will...

Why Edify in 5 Minutes

By Kendal Rodgers

TMC’s Rich Tehrani speaks with Cameron Weeks, CEO of Edify, at the Tech Super Show 2020 in Ft. Lauderdale FL to discuss...

Ask a CTO: Moving to Cloud Solutions

By Kendal Rodgers

Curious about the hows, whys, and what-ifs behind moving your contact center business to the cloud? Edify’s own CTO...

The Urgency of Machine Learning in The Customer Experience

By Kendal Rodgers

Find out the do's and don't's of machine learning and self-service. We’re detailing ways you can better engage with...