Improve Your Customer Journey
Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...
Edify Blog
Want great CX? Trust your employees to do the right thing.
Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...
Sep 3, 2019
4 Tips for Managing a Remote Workforce
Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...
Aug 27, 2019
How to Fumble an Almost Perfect Customer Experience
Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...
Aug 20, 2019
Emotion Detection--Your CX Can’t Survive Without It
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
Jul 26, 2019
Customer Contact Week 2019 -- A Recap
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
Jul 1, 2019
UC is Essential for Your Employees
Adopting a truly unified communications (UC) strategy will benefit your business and your customers in so many ways....
Jun 19, 2019
Humans + Bots Create a Better CX
What do customers remember the most about your brand? It’s probably the level of service you provide. And what’s one...
Jun 12, 2019
Why BCaas has Big Benefits for Companies
BCaaS combines the core functionality of CPaaS, CCaaS, and UCaaS/PBX platforms with customer success tools. The right...
Jun 5, 2019
5 Tips for Excellent Customer Support
Here are 5 ways your business can provide excellent customer support. Empower your call center agents to better serve...
May 29, 2019
Looking Back at ICMI Contact Center Expo 2019
Having a contact center is running a business within a business. The 2019 ICMI Contact Center Expo was held May 13-15...
May 22, 2019
Why Contact Centers are Moving to the Cloud
Contact centers are moving to the cloud. Some have already migrated and others are in the process of doing so. But not...
May 15, 2019
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