Power to The People: 5 Ways to Elevate the Agent Experience
Unless businesses start putting the employee experience at the top of the list, the customer experience will never...
Unless businesses start putting the employee experience at the top of the list, the customer experience will never...
With purpose, vision, passion, and amazing leadership, 2019 has been an unforgettable year. Here's a look back at all...
Our attendance at so many events means we got to observe the shared pain points felt by everyone in the contact center...
Customer service representatives face high-stress, long hours, seasonal fluctuations, limited opportunities for...
In today’s world, where everything feels so automated, the human touch and personalized service have become more...
Use this free checklist from DMG when making the critical decision of business communications technology product...
Your journey map needs to be ever-evolving just like your customers. Here are a few ways you can improve your journey...
Businesses like Amazon and The Ritz-Carlton are clear leaders in customer experience today and each is doing so in...
Remote work benefits both employers and employees. Letting employees work remotely is the easy part, but learning to...
Like many other consumers these days, I prioritize brands by their customer service and reputation instead of basing my...
Emotions determine brand loyalty and, vice versa, customers’ likelihood of churning. Thanks to developments in emotion...
Last week, the Edify team flew to Las Vegas for Customer Contact Week (CCW)--the world’s largest customer contact...
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