Why Unified Communications Should Be Your Next Priority

By Kay Phelps

To survive the pandemic and emerge stronger than before, businesses must adopt cloud-based unified communications that...

Data doesn’t show emotion. Customer surveys do.

By Kay Phelps

Customer surveys can be a powerful tool for any business. Here are tips on how to design a proper survey that gives...

Ditch the Script? Agent Empowerment Improves Customer Service

By Kay Phelps

There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...

Why Move Your UC to the Cloud?

By Kay Phelps

On-premises solutions can't give your business the functionality it needs. See how a modern UCaaS (Unified...

Agents still at home?! Here’s how to keep them engaged.

By Kay Phelps

Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...

How to Create a Policy Statement for Work-at-Home Agents

By Kay Phelps

Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...