Ditch the Script? Agent Empowerment Improves Customer Service

By Kay Phelps

There are risks - and challenges - associated with traditional agent scripting. Find out the benefits of dynamic...

What is Multi-cloud and Why Does it Matter?

By Kay Phelps

A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...

Why Move Your UC to the Cloud?

By Kay Phelps

On-premises solutions can't give your business the functionality it needs. See how a modern UCaaS (Unified...

Give Agents a Remote High-5: How to Engage Your Remote Workforce

By Kay Phelps

Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...

Agents still at home?! Here’s how to keep them engaged.

By Kay Phelps

Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...

How to Create a Policy Statement for Work-at-Home Agents

By Kay Phelps

Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...