Happy Holidays, Happy Customers: How to Maintain CX Excellence at the Most Wonderful Time of the Year

By Edify

As the holiday shopping season grows longer, there are endless opportunities to provide great CX to all customers. Find...

One Window, One Screen: The New Contact Center Standard

By Edify

Calling customer service is a drag. For better CX and customer retention, brands need a one window-one screen CCaaS...

The Advantages of Chrome OS for Contact Centers

By Edify

The combination of hardware, software, and operating system agents use really matters. Edify's contact center solution...

Edify x Chrome OS: Power Up Your One-Click Contact Center

By Edify

Together, Edify and Chrome OS give every brand the ability to power up an entire contact center in a moment, on a...

Edify is Chrome Enterprise Recommended

By Edify

Edify’s enterprise business communications solution works with Chrome OS to make advanced cloud contact center...

Brands Need to Know How Their Customers Feel…And They Need to Care Too

By Edify

Combining emotion detection technology with empathy training for agents will enable brands to provide better...

The War on Work and What It Means for Customer Service

By Edify

Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...

This Hotel Holds the Key to Customer Loyalty

By Edify

This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...

Five Contact Center Innovations That Are Reshaping Customer Service

By Edify

These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...

Grow Without Limits: How Gig Agents Can Amp Up Your CX

By Edify

Scale your contact center without disrupting CX by leveraging new technology and the growing gig economy to fulfill...

Democratized Technology Makes Everyone An Innovator

By Edify

Democratized technology opens up the power to program, code, and invent to all of us. Discover how new platforms allow...

Ask a CTO: Why Usage-Based Pricing Wins

By Edify

Edify Co-Founder & CTO Bracken Fields discusses the topic of CCaaS pricing and its evolution over time - from named...