What is Multi-cloud and Why Does it Matter?

By Edify

A new terminology misunderstanding is emerging: multi-cloud. There's a lot of confusion about multi-cloud - what it is,...

Why Move Your UC to the Cloud?

By Edify

On-premises solutions can't give your business the functionality it needs. See how a modern UCaaS (Unified...

Give Agents a Remote High-5: How to Engage Your Remote Workforce

By Edify

Distractions abound when working from home. How can you keep agents engaged? See the success stories shared during our...

Agents still at home?! Here’s how to keep them engaged.

By Edify

Since opportunities for distraction abound at home, your customer service agents may be struggling to stay engaged. The...

The Ultimate Outbound Dialing Glossary

By Edify

When agents and customers to interact, it’s either an inbound or outbound communication. This glossary is dedicated to...

How to Create a Policy Statement for Work-at-Home Agents

By Edify

Let’s take a look at some of the topics you’ll want to address in your policy statement when launching a work-from-home...

Too Much Like Hard Work...

By Edify

Reducing customer effort is a priority for contact centers. And the technology exists for effortless omnichannel...

Multichannel vs. Omnichannel & Why It Matters

By Edify

Brands need to engage with customers on all channels in a way that is consistent and seamless. To do this, companies...