Happy Holidays, Happy Customers: How to Maintain CX Excellence at the Most Wonderful Time of the Year
As the holiday shopping season grows longer, there are endless opportunities to provide great CX to all customers. Find...
By Edify
As the holiday shopping season grows longer, there are endless opportunities to provide great CX to all customers. Find...
By Edify
Calling customer service is a drag. For better CX and customer retention, brands need a one window-one screen CCaaS...
By Edify
The combination of hardware, software, and operating system agents use really matters. Edify's contact center solution...
By Edify
Together, Edify and Chrome OS give every brand the ability to power up an entire contact center in a moment, on a...
By Edify
Edify’s enterprise business communications solution works with Chrome OS to make advanced cloud contact center...
By Edify
Combining emotion detection technology with empathy training for agents will enable brands to provide better...
By Edify
Leaders must take action to retain and attract top talent, because customer experience is now dependent upon a...
By Edify
This hotel proved that CX can outshine our feelings about tangible products, and that the service a brand delivers is...
By Edify
These five contact center innovations are quickly reshaping customer service by improving the agent experience, which...
By Edify
Scale your contact center without disrupting CX by leveraging new technology and the growing gig economy to fulfill...
By Edify
Democratized technology opens up the power to program, code, and invent to all of us. Discover how new platforms allow...
By Edify
Edify Co-Founder & CTO Bracken Fields discusses the topic of CCaaS pricing and its evolution over time - from named...
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