The Power Of A Connected Customer Journey

By Edify

Covid-19 brings unforeseen complexity to the customer journey that business owners must address. Edify co-founder and...

The Employee Experience: It’s Time to Re-Strategize

By Edify

2020 had a big impact on the employee experience (EX). Check out our comprehensive guide to begin focusing on your...

A New Pricing Model for a New Communications Platform

By Edify

Edify Pricing, Free users, $10 credit

From Complexity to Smart Simplicity

By Edify

Omdia report discussing the value of digitally transforming workforces and how it can benefit employees and customers...

Protecting Your Credit Union From Fraud Starts in the Contact Center

By Edify

Preventing fraudulent attacks on credit union members requires the right technology. Read about how to keep your...

A New Recipe for Agent Productivity

By Edify

Your WFA customer service agent needs all-in-one CCaaS and hardware where the UI is optimized for single screen...

Transforming the Enterprise CX and EX for Digital Natives

By Edify

Organizations continue to underserve digital natives in the customer and employee experience. Uncover best practices...

5 Ways to Create an Employee Experience that Keeps Agents Engaged

By Edify

Focusing on the employee experience in the contact center is key to improving customer service agent retention and...

Optimizing Your CX and EX for Digital Natives

By Edify

Digital natives have little patience for technology and communication headaches, so leaders must adapt their customer...

Modernizing the Member Experience in Credit Unions

By Edify

With a cloud contact center, digital transformation for credit unions is easy, and they can provide digital-first...

The Future of Contact Centers: My Predictions for 2022

By Edify

Check out our seven contact center predictions for what will (and must) happen in 2022 to grow and improve your...